Standard Travel Agency Terms

The section on Group-Planned Travel Contracts

Chapter 1: General Provisions

(Scope of Application)

Article 1: The contract regarding group-planned travel (from now on referred to as the “Group-Planned Travel Contract”) that Region Design Inc. (from now on referred to as “the Company”) enters into with the traveler shall be governed by the provisions of these Terms and Conditions. Matters not stipulated in these Terms shall be governed by laws, regulations, or generally accepted practices.

2. Suppose the Company establishes a special written agreement without violating laws or disadvantaging the traveler. In that case, that special agreement shall precede the preceding provisions.

(Definitions of Terms)

Article 2: In these Terms, “Group-Planned Travel” refers to a travel plan arranged and implemented by the Company to solicit travelers. This plan includes predetermined destinations and itineraries, the content of transportation or accommodation services to be provided to travelers, and the travel fees travelers are to pay to the Company.

In these Terms, “Domestic Travel” refers to travel solely within Japan. In contrast, “Overseas travel” refers to travel other than domestic travel.

In this section, “Communication Contract” refers to a Group-Planned Travel Contract concluded by the Company with a credit card member of a company partnered with the Company (from now on referred to as the “Partner Company”) for selling the Company’s Group-Planned Travel. The contract is applied for via telephone, mail, fax, internet, or other communication methods, where the traveler consents in advance to settle the Company’s receivables or payables related to travel fees under the Group-Planned Travel Contract according to the Partner Company’s card Membership terms on or after the designated due date. This contract stipulates that the travel fees under the Group-Planned Travel Contract shall be paid as prescribed in Article 12, Paragraph 2; Article 16, Paragraph 1, latter part; and Article 19, Paragraph 2.

In these Terms, “Card Usage Date” refers to the due date on which the traveler or the Company must fulfill payment or refund obligations related to the travel fees under the Group-Planned Travel Contract.

(Contents of the Travel Contract)

Article 3: Under the Group-Planned Travel Contract, the Company arranges and manages the itinerary to ensure that the traveler can receive transportation, accommodation, and other travel-related services (from now on referred to as “Travel Services”) provided by transportation and accommodation providers by the travel itinerary specified by the Company.

(Arrangers)

Article 4: In fulfilling the Group-Planned Travel Contract, the Company may delegate all or part of the arrangements to other travel agents, professional Arrangers, or assistants within or outside Japan.

Chapter 2: Conclusion of the Contract

(Application for the Contract)

Article 5:A traveler who wishes to apply for a Group-Planned Travel Contract with the Company must complete the application form specified by the Company (from now on referred to as the “Application Form”) with the required information and submit it to the Company along with a deposit in the amount separately specified by the Company.

Notwithstanding the previous paragraph, a traveler applying for a Communication Contract must notify the Company of the name of the planned group travel, travel start date, Membership number, and other relevant details (from now on referred to as “Membership Information” in the following article).

3.  The deposit in Paragraph 1 will be included in the travel fee or any applicable cancellation or penalty fees.

4.  Travelers requiring special arrangements to participate in a Group-Planned Trip should make this request at the time of application. The company will accommodate such requests to the extent possible.

5.  The traveler shall bear any costs incurred by the Company for special arrangements made for the traveler based on the request in the previous paragraph.

(Reservation by Telephone or Other Means)

Article 6:The company accepts reservations for Group-Planned Travel Contracts by telephone, mail, fax, internet, or other communication methods. However, the contract is not established at the time of reservation. The traveler must submit the Application Form and deposit or notify the Company of their Membership Information as outlined in Article 5, Paragraph 1 or 2, within the period specified by the Company after receiving notification of reservation acceptance from the Company.

When the Application Form and deposit are submitted, or the Membership Information is provided as specified in the previous paragraph, the order of contract conclusion for the Group-Planned Travel Contract will follow the order of reservation acceptance.

3.  Suppose the traveler needs to submit the deposit or provide Membership Information within the specified period in Paragraph 1. In that case, the Company will consider the reservation as non-existent.

(Refusal to Conclude the Contract)

Article 7: The company may decline to conclude a Group-Planned Travel Contract in the following cases:

1.  The traveler does not meet the conditions specified by the Company in advance, such as gender, age, qualifications, skills, or other participation requirements.

2.  The number of applicants has reached the planned capacity.

3.  The traveler may cause inconvenience to other travelers or hinder the smooth execution of group activities.

4.  In the case of a Communication Contract, if the traveler’s credit card is invalid or cannot settle part or all of the travel fee debt through the Partner Company’s card Membership terms.

5.  The traveler is identified as a member, associate member, affiliate, or associated entity of an organized crime group or any other anti-social force.

6.  The traveler has engaged in violent or unreasonable demands, threatening behavior, violence, or similar conduct toward the Company in connection with the transaction.

7.  The traveler has engaged in activities that damage the Company’s reputation or disrupt its business, such as spreading rumors, using deceptive practices, or exerting undue influence.

8.  Other cases where the Company has business-related reasons.

(Timing of Contract Formation)

Article 8: The Group-Planned Travel Contract is established when the Company accepts the conclusion of the contract and receives the deposit specified in Article 5, Paragraph 1.

Notwithstanding the above, a Communication Contract is established when the traveler receives notification that the Company has accepted the contract.

(Issuance of Contract Document)

Article 9: After the contract is established as specified in the previous article; the Company will promptly issue a document (from now on referred to as the “Contract Document”) to the traveler that includes details on the itinerary, Travel Services, travel fees, other travel conditions, and the Company’s responsibilities.

The scope of Travel Services arranged and managed by the Company under the Group-Planned Travel Contract shall be specified in the Contract Document in the previous paragraph.

(Final Confirmation Document)

Article 10: If the finalized travel itinerary or the names of transportation or accommodation providers cannot be specified in the Contract Document in Article 9, Paragraph 1, the Contract Document will list the planned accommodations and other significant transportation providers. In this case, the Company will issue a document confirming these details (from now on referred to as the “Final Confirmation Document” “) by the day before the start of travel (or, if the application was made seven days or less before the travel start date, by the travel start date).

Suppose a traveler wishes to check the status of the arrangement under the above circumstances. In that case, the Company will promptly and appropriately respond to inquiries before issuing the Final Confirmation Document.

3.  When the Final Confirmation Document is issued, the scope of Travel Services arranged and managed by the Company will be specified according to its details, as per Article 9, Paragraph 2.

(Method of Using Information and Communication Technology)

Article 11: With the traveler’s prior consent, the Company may provide the traveler with travel itinerary details, Travel Services, travel fees, other travel conditions, and company responsibilities—ordinarily issued in a written document, Contract Document, or Final Confirmation Document—through information and communication technology instead. In such cases, the Company will confirm that the required information (from now on, “Recorded Information” in this article) is recorded in a file on the traveler’s communication device.

Suppose the traveler’s communication device has no file capable of recording the Recorded Information. In that case, the Company will record the information in a file on the Company’s communication device (specifically for the traveler’s use) and confirm that the traveler has viewed the Recorded Information.

(Travel Fees)

Article 12: The traveler must pay the Company the travel fee amount specified in the Contract Document by the due date stated in the Contract Document before the travel start date.

In the case of a Communication Contract, the Company will collect the travel fee amount specified in the Contract Document using the Partner company’s card without requiring the traveler’s signature on the designated receipt. The card usage date will be the contract formation date.

Chapter 3: Modification of the Contract

(Modification of Contract Contents)

Article 13: If unforeseen circumstances beyond the Company’s control—such as natural disasters, war, riots, suspension of Travel Services by transportation or accommodation providers, government orders, or changes in transportation services from the original schedule—arise, the Company may modify the itinerary, Travel Services, or other contents of the Group-Planned Travel Contract (from now on referred to as “Contract Contents”) as necessary to ensure the safety and smooth execution of the trip. In such cases, the Company will promptly explain the reasons beyond its control and the causal relationship involved with the traveler. However, in emergencies where a prior explanation is impossible, the Company will provide an answer after the change.

(Modification of Travel Fees)

Article 14: If the fares or charges (from now on referred to as “Applicable Fares/Charges” “) for transportation services used in the Group-Planned Travel experience substantial increases or decreases, beyond typical expectations, due to significant economic changes from the time of the initial solicitation, the Company may adjust the travel fee accordingly, within the scope of the increase or decrease.

When the Company increases the travel fee based on the above provision, it will notify the traveler at least 15 days before the travel start date.

3.  Suppose the Applicable Fares/Charges decrease as specified in Paragraph 1. In that case, the Company will reduce the travel fee by the amount of the decrease.

4.  Suppose the modification of the Contract Contents under the previous article results in a decrease or increase in costs required to implement the travel (including cancellation fees, penalties, and other expenses already paid or to be paid for services not received due to the modification). In that case, the Company may adjust the travel fee within that scope, except when the increase in costs results from a shortage of seats, rooms, or other facilities despite availability by the transportation or accommodation providers.

5.  Suppose the travel fee varies according to the number of participants specified in the Contract Document, and changes in that number occur after the contract is established due to reasons not attributable to the Company. In that case, the Company may adjust the travel fee according to the terms specified in the Contract Document.

Article 15: A traveler who has concluded a Group-Planned Travel Contract with the Company may transfer their contractual position to a third party with the Company’s consent.

As specified in the previous paragraph, the traveler must complete the designated form with the required information and submit it to the Company with the prescribed handling fee to obtain its consent.

3.  The transfer of the contractual position in Paragraph 1 takes effect upon the Company’s consent. From that point onward, the third party who has assumed the contractual position will inherit all rights and obligations of the original traveler under the Group-Planned Travel Contract.

 

Chapter 4: Contract Termination

(Traveler’s Right to Terminate)

Article 16: A traveler may terminate the Group-Planned Travel Contract at any time by paying the cancellation fee specified in Appendix 1. In the case of a Communication Contract, the Company will collect the cancellation fee through the Partner Company’s card without requiring the traveler’s signature on the designated receipt.

Notwithstanding the previous paragraph, the traveler may terminate the Group-Planned Travel Contract before the start of travel without paying a cancellation fee in the following cases:

a. If the Company changes the Contract Contents, provided that the change is significant as listed in the left column of Appendix 2 or otherwise substantial.

b.  If the travel fee is increased under Article 14, Paragraph 1.

c.  If the safe and smooth execution of the trip becomes impossible or highly likely to become impossible due to natural disasters, war, riots, suspension of Travel Services by transportation or accommodation providers, government orders, or other causes.

d.  If the Company fails to issue the Final Confirmation Document by the deadline specified in Article 10, Paragraph 1.

e.  If circumstances attributable to the Company render the implementation of the travel itinerary as outlined in the Contract Document impossible.

3.  After the start of travel, if the traveler is unable to receive Travel Services listed in the Contract Document for reasons not attributable to the traveler, or if the Company notifies the traveler of such, the traveler may terminate the contract for the affected portion of the Travel Services without paying a cancellation fee, notwithstanding Paragraph 1.

4.  In the case outlined in the previous paragraph, the Company will refund the traveler for the portion of the travel fee corresponding to the services not received. However, the inability to receive services is not attributable to the Company. In that case, the Company will deduct any cancellation fees, penalties, or other expenses already paid or to be paid for those services from the refund.

(Company’s Right to Terminate – Termination Before the Start of Travel)

Article 17: The company may terminate the Group-Planned Travel Contract before the start of travel by explaining the reason to the traveler in the following cases:

1.  It becomes clear that the traveler does not meet the conditions specified in advance by the Company, such as gender, age, qualifications, skills, or other participation requirements.

2.  The traveler is deemed unable to endure the travel due to illness, the absence of necessary assistance, or other reasons.

3.  The traveler is likely to cause inconvenience to other travelers or disrupt the smooth execution of the group travel.

4.  The traveler requests an unreasonable burden regarding the Contract Contents.

5.  The number of travelers needs to meet the minimum number required, as specified in the Contract Document.

6.  The conditions necessary for the trip, such as snowfall levels for a ski trip specified at the time of contract conclusion, must be met.

7.  Circumstances beyond the Company’s control, such as natural disasters, war, riots, suspension of Travel Services by transportation or accommodation providers, or government orders, make it impossible or highly likely to become impossible to conduct the travel safely and smoothly according to the itinerary in the Contract Document.

8.  In the case of a Communication Contract, if the traveler’s credit card becomes invalid or the traveler can no longer settle part or all of the travel fee according to the Partner Company’s card Membership terms.

9.  It becomes clear that the traveler falls under any categories in Article 7, items 5 to .

Suppose the traveler fails to pay the travel fee by the due date specified in the Contract Document in Article 12, Paragraph 1. In that case, the traveler will consider the contract terminated on the day following the due date. In this case, the traveler must pay the Company a penalty equivalent to the cancellation fee specified in Article 16, Paragraph 1.

3.     When the Company intends to terminate the Group-Planned Travel Contract due to the reason in item 5 of Paragraph 1, it will notify the traveler of the cancellation no later than 13 days before the start of a domestic travel (3 days for day trips) or 23 days before the start of an overseas travel (33 days during peak periods specified in Appendix 1).

(Company’s Right to Terminate – Termination After the Start of Travel)

Article 18: The company may terminate the part of the Group-Planned Travel Contract after the start of travel by explaining the reason to the traveler in the following cases:

a. The traveler cannot continue the travel due to illness, absence of necessary assistance, or other reasons.

b. The traveler disrupts group discipline, hindering the safe and smooth execution of the trip by disregarding the Company’s instructions given by tour conductors or other personnel or engaging in acts of violence or threats toward these personnel or fellow travelers.

c. It becomes clear that the traveler falls under any categories in Article 7, items 5 to 7.

d. Circumstances beyond the Company’s control, such as natural disasters, war, riots, suspension of Travel Services by transportation or accommodation providers, or government orders, make it impossible to continue the travel.

Suppose the Company terminates the Group-Planned Travel Contract based on the previous paragraph. In that case, the contractual relationship between the Company and the traveler will cease to exist only in the future. In this case, the Company’s obligations related to the Travel Services already provided to the traveler are considered validly fulfilled.

3.  In the case outlined in the previous paragraph, the Company will refund the traveler the portion of the travel fee corresponding to the services yet to be received after deducting any cancellation fees, penalties, or other expenses already paid or to be paid for those services.

(Refund of Travel Fees)

Article 19: If a refund is due to the traveler due to a decrease in the travel fee as specified in Article 14, Paragraphs 3 to 5, or due to the termination of the Group-Planned Travel Contract under the previous three articles, the Company will refund the amount within seven days from the day following termination for pre-departure cancellations, or within 30 days from the day following the travel end date specified in the Contract Document for reductions or post-departure cancellations.

Suppose a Communication Contract is in place, and a refund is due to a decrease in the travel fee under Article 14, Paragraphs 3 to 5, or the termination of the Communication Contract under the previous three articles. In that case, the Company will refund the amount according to the Partner Company’s card Membership terms. In such cases, the Company will notify the traveler of the refundable amount within seven days from the day following termination for pre-departure cancellations or within 30 days from the day following the travel end date specified in the Contract Document for reductions or post-departure cancellations, with the notification date considered the card usage date.

3. The provisions of the previous two paragraphs do not prevent the traveler or the Company from exercising their right to claim damages as specified in Article 27 or Article 30, Paragraph 1.

(Arrangements for Return after Contract Termination)

Article 20: If the Company terminates the Group-Planned Travel Contract after the start of travel under the provisions of Article 18, Paragraph 1, items 1 or 4, the Company will, upon the traveler’s request, arrange the necessary Travel Services for the traveler to return to the departure location of the trip.

2. In the case outlined in the previous paragraph, the traveler shall bear all costs required for the return travel to the departure location.

Chapter 5: Group Contracts

(Group Contracts)

Article 21: The provisions of this chapter apply to Group-Planned Travel Contracts for multiple travelers taking the same itinerary at the same time, who designate a responsible representative (from now on referred to as the “Contract Representative”) to apply for the contract.

(Contract Representative)

Article 22: Unless otherwise agreed, the Company assumes that the Contract Representative has full authority to represent all group Members (from now on referred to as “Members”) in matters related to the Group-Planned Travel Contract. The Contract Representative will conduct all transactions concerning Travel Services for the group.

2. The Contract Representative must submit a list of Members to the Company by the date specified.

3. The company is not responsible for any obligations or liabilities the Contract Representative has or may incur towards the Members.

4. If the Contract Representative does not accompany the group, the Company will consider a Member designated in advance by the Contract Representative as the new Contract Representative after the trip starts.

Chapter 6: Itinerary Management

(Itinerary Management)

Article 23: The company will make every effort to ensure the safe and smooth execution of the travel for the traveler and perform the following tasks. However, if the Company has established a special agreement with the traveler that differs from these provisions, that agreement will take precedence.

1.  Suppose the traveler is unable to receive Travel Services during the trip. In that case, the Company will take necessary measures to ensure the traveler can receive the services specified in the Group-Planned Travel Contract.

2.  If, despite these measures, it becomes necessary to modify the Contract Contents, the Company will arrange alternative services. In doing so, if the itinerary is modified, the Company will strive to align the revised itinerary with the original purpose of the trip; if the Travel Services are modified, the Company will strive to ensure the modified services are similar to the original ones, aiming to minimize changes to the Contract Contents.

(Company’s Instructions)

Article 24: During the period from the start of travel to its end, travelers must follow the Company’s instructions for safe and smooth travel when participating in group activities.

(Duties of Tour Conductors and Other Personnel)

Article 25: Depending on the nature of the trip, the Company may assign tour conductors or other personnel to accompany the travelers to perform all or part of the tasks listed in Article 23 and other tasks deemed necessary by the Company related to the Group-Planned Travel.

The working hours for the tour conductors and other personnel specified in the previous paragraph will generally be from 8:00 a.m. to 8:00 p.m.

(Protective Measures)

Article 26: If the Company determines that the traveler requires protection during the trip due to illness, injury, or other reasons, it may take necessary measures. Suppose the need for such measures is not attributable to the Company. In that case, the traveler shall bear the costs incurred and must pay these expenses by the due date and method specified by the Company.

Chapter 7: Responsibility

(Company’s Responsibility)

Article 27: The company shall be liable for compensation if it or an Arranger acting on behalf of it under Article 4 (from now on referred to as the “Arranger”) causes damage to the traveler through intentional or negligent actions while fulfilling the Group-Planned Travel Contract provided the Company is notified within two years from the day following the damage occurrence.

Suppose the traveler suffers damage for reasons beyond the Company’s or the Arranger’s control, such as natural disasters, war, riots, suspension of Travel Services by transportation or accommodation providers, or government orders. In that case, the Company shall not be liable for compensation except as provided in the previous paragraph.

3.  For damage to baggage under Paragraph 1, notwithstanding the provisions of that paragraph, the Company shall compensate up to 150,000 yen per traveler (unless the Company is found to be grossly negligent or intentional) if the Company is notified within 14 days for domestic travel or within 21 days for overseas travel from the day following the damage occurrence.

(Special Compensation)

Article 28: Regardless of whether the Company’s responsibility arises under Paragraph 1 of the previous article, the Company shall provide compensation and consolation payments to the traveler for certain damages to life, body, or baggage incurred during participation in a Group-Planned Travel, as stipulated in the Special Compensation Regulations.

Suppose the Company is liable for the damages under Paragraph 1 of the previous article. In that case, the compensation payable under the previous paragraph shall be regarded as damages to the extent of the amount paid for such liability.

3.  In cases covered by the previous paragraph, the Company’s obligation to pay compensation under Paragraph 1 of this article shall be reduced by equivalent to the damages payable under Paragraph 1 (including compensation considered as damages under the last paragraph).

4.  Additional Group-Planned Travel organized by the Company for which a separate travel fee is collected will be treated as part of the primary Group-Planned Travel Contract’s contents for travelers participating in the Company’s Group-Planned Travel.

(Itinerary Guarantee)

Article 29: If there are significant changes to the Contract Contents listed in the left column of Appendix 2 (excluding the changes specified below, which are due to shortages of seats, rooms, or other facilities by transportation or accommodation providers despite the provision of Travel Services), the Company will pay the traveler a modification compensation calculated by applying the rate specified in the right column of Appendix 2 to the travel fee. This compensation will be paid within 30 days from the day following the end of the travel. However, this does not apply if it is clear that the Company is liable under Article 27, Paragraph 1 for the change.

1.  Changes due to the following causes:

a. Natural disasters

b. War

c. Riots

d. Government orders

e. Suspension of Travel Services by transportation or accommodation providers

f. Provision of transportation services not based on the original operation schedule

g. Measures necessary to ensure the safety of participants’ lives or bodies

Changes related to parts of the Group-Planned Travel Contract that were canceled by Articles 16 through 18.

2.The maximum modification compensation the Company shall pay per traveler per Group-Planned Travel is limited to 15% of the travel fee defined by the Company. Suppose the modification compensation paid to a single traveler for a Group-Planned Travel is less than 1,000 yen. In that case, the Company will not make any payment.

3.Suppose the Company pays modification compensation under Paragraph 1, and later, it becomes clear that it is liable under Article 27, Paragraph 1 for the change. In that case, the traveler must return the modification compensation to the Company. In such cases, the Company will offset the damages payable under Article 27, Paragraph 1, with the modification compensation to be returned by the traveler and pay the remaining balance.

(Traveler’s Responsibility)

Article 30: If the Company incurs damages due to the intentional or negligent actions of the traveler, the traveler shall be liable to compensate for such damages.

When concluding the Group-Planned Travel Contract, the traveler must utilize the Company’s information and understand their rights, obligations, and other details.

3.  After the start of travel, if the traveler recognizes that the Travel Services provided differ from those listed in the Contract Document, they must promptly report this to the Company, the Arranger, or the travel service provider at the travel location to facilitate smooth receipt of the Travel Services.

Chapter 8: Payment Service Security Deposit (For Members of Travel Associations)

(Payment Service Security Deposit)

Article 31: The company is a member of the Japan Association of Travel Agents (JATA) (Akasaka Shasta East Building, 4-2-19 Akasaka, Minato-ku, Tokyo).

2.    Travelers or group Members who have concluded a Group-Planned Travel Contract with the Company are entitled to compensation up to a specified amount from the Payment Service Security Deposit maintained by JATA for claims arising from their transactions.

3.  According to Article 49, Paragraph 1 of the Travel Agency Act, the Company has contributed to JATA’s Payment Service Security Deposit. Therefore, the Company still needs to deposit an Operating Security Deposit as stipulated in Article 7, Paragraph 1 of the same law.

Appendix 1: Cancellation Fees (Related to Article 16, Paragraph 1)

1. Cancellation Fees for Domestic Travel

Notes:1.The cancellation fee amount will be specified in the Contract Document.

2.The cancellation fee amount will be specified in the Contract Document.

2. Cancellation Fees for Overseas Travel

Remark: “Peak dates” refer to the periods from December 20 to January 7, April 27 to May 6, and July 20 to August 31.

Notes:1.The cancellation fee amount will be specified in the Contract Document.

2.For this table, “after the start of travel” refers to any time after the “commencement of service provision” as defined in Article 2, Paragraph 3 of the Special Compensation Regulations.

Appendix 2: Modification Compensation (Related to Article 29, Paragraph 1)

Notes:

1.  “Before Travel Start” refers to cases where the traveler is notified of the change by the day before the travel start date. “After Travel Start” refers to cases where the traveler is notified on or after the travel start date.

2.  If a Final Confirmation Document has been issued, “Contract Document” should be read as “Final Confirmation Document” for this table. In cases where changes occur between the content of the Contract Document and the Final Confirmation Document or between the Final Confirmation Document and the actual Travel Services provided, each change is counted as one item.

3.  Modifications listed in items 3 or 4 involving transportation with accommodation will be treated as one change each night.

4.  Changes in the Company name of the transportation provider listed in item 4 are not applicable if accompanied by an upgrade in class or facility.

5.  If multiple changes occur in items 4, 7, or 8 within a single journey or stay, they will still be treated as one change per journey or night.

6.  For changes listed in item 9, the rates from items 1 to 8 do not apply, and only the rate specified in item 9 is used.

Section on Customized Travel Contracts

Chapter 1: General Provisions

(Scope of Application)

Article 1: Contracts regarding customized travel arrangements (from now on referred to as “Customized Travel Contracts”) concluded between the Company and travelers shall be governed by the provisions of these Terms and Conditions. Matters not stipulated in these Terms shall be governed by laws, regulations, or generally accepted practices.

Suppose the Company establishes a special written agreement that does not violate laws or disadvantage the traveler. In that case, that agreement shall take precedence over the previous provisions.

(Definitions of Terms)

Article 2: In these Terms, “Customized Travel” refers to a travel plan created and implemented by the Company based on a traveler’s request. The plan specifies destinations, itineraries, transportation or accommodation services available to the traveler, and the travel fees the traveler must pay the Company.

In these Terms, “Domestic Travel” refers to travel solely within Japan. In contrast, “Overseas travel” refers to travel other than domestic travel.

3.  In this section, a “Communication Contract” refers to a Customized Travel Contract concluded by the Company with a credit card member of a company partnered with the Company (from now on referred to as the “Partner Company”) through telephone, mail, fax, internet, or other communication methods. In such cases, the traveler consents in advance to settle the Company’s receivables or payables related to the Customized Travel Contract’s travel fees according to the Partner Company’s card Membership terms on or after the designated due date. This contract stipulates that the travel fees under the Customized Travel Contract shall be paid as prescribed in Article 12, Paragraph 2; Article 16, Paragraph 1, latter part; and Article 19, Paragraph 2.

4.  In these Terms, “Card Usage Date” refers to the date the traveler or the Company must fulfill payment or refund obligations related to the travel fees under the Customized Travel Contract.

(Contents of the Travel Contract)

Article 3: Under the Customized Travel Contract, the Company arranges and manages the itinerary to ensure that the traveler can receive transportation, accommodation, and other travel-related services (from now on referred to as “Travel Services”) provided by transportation and accommodation providers by the travel itinerary specified by the Company.

(Arrangers)

Article 4: In fulfilling the Customized Travel Contract, the Company may delegate all or part of the arrangements to other travel agents, professional Arrangers, or assistants within or outside Japan.

Chapter 2: Conclusion of Contract

(Issuance of the Proposal Document)

Article 5: When a traveler requests to apply for a commissioned travel planning contract with us, we will, unless circumstances in our operations dictate otherwise, issue a document (from now on referred to as the “Proposal Document”) that outlines the travel itinerary, travel services, travel fees, and other terms related to the travel plan by the request details.

In the Proposal Document mentioned in the previous clause, we may specify the amount of handling fees related to the plan (from now on referred to as “Planning Fees”) as part of the breakdown of the travel fees.

(Application for Contract)

Article 6: A traveler who wishes to apply for a commissioned travel planning contract with us, based on the details in the Proposal Document outlined in the previous article, shall complete the required fields in our prescribed application form (from now on referred to as the “Application Form”) and submit it along with an application fee set by us.

A traveler who wishes to apply for a communication contract related to the plan described in the Proposal Document of the previous article shall, notwithstanding the provisions of the preceding clause, notify us of their membership number and other required information.

The application fee in clause 1 will be treated as part of the travel fee (including the Planning Fees if specifically itemized) or as part of any cancellation or penalty charges.

If a traveler requires special arrangements to participate in the commissioned travel planning, please request them at the time of application. We will accommodate such requests to the best of our ability.

The cost of special arrangements made for the traveler based on the request in the previous clause will be the traveler’s responsibility.

(Refusal to Conclude the Contract)

Article 7: The company may decline to conclude a Customized Travel Contract in the following cases:

1.  The traveler may cause inconvenience to other travelers or disrupt the smooth execution of group activities.

2.  In the case of a Communication Contract, if the traveler’s credit card is invalid or cannot settle part or all of the travel fee debt according to the Partner Company’s card Membership terms.

3.  The traveler is identified as a member, associate member, affiliate, or associated entity of an organized crime group or any other anti-social force.

4.  The traveler has engaged in violent or unreasonable demands, threatening behavior, violence, or similar conduct toward the Company in connection with the transaction.

5.  The traveler has engaged in activities that damage the Company’s reputation or disrupt its business, such as spreading rumors, using deceptive practices, or exerting undue influence.

6.  Other cases where the Company has business-related reasons.

(Timing of Contract Formation)

Article 8: A Customized Travel Contract is established when the Company accepts the conclusion of the contract and receives the deposit specified in Article 6, Paragraph 1.

1.  Notwithstanding the previous paragraph, a Communication Contract is established when the traveler receives notification that the Company has accepted the contract.

(Issuance of Contract Document)

Article 9: After the contract is established as specified in the previous article; the Company will promptly issue a document (from now on referred to as the “Contract Document”) to the traveler that includes details on the itinerary, Travel Services, travel fees, other travel conditions, and the Company’s responsibilities.

1.  Suppose the Planning Fee was specified in the Proposal Document described in Article 5, Paragraph 1. In that case, the Company will also determine this amount in the Contract Document.

2.  The scope of Travel Services arranged and managed by the Company under the Customized Travel Contract shall be specified in the Contract Document in Paragraph 1.

(Final Confirmation Document)

Article 10: If the finalized itinerary or the names of transportation or accommodation providers cannot be specified in the Contract Document in Article 9, Paragraph 1, the Contract Document will list the planned accommodations and essential transportation providers for the travel plan. Following this, the Company will issue a document detailing the confirmed arrangements (from now on referred to as the “Final Confirmation Document”) by the day before the start of travel (or, if the application was made seven days or fewer before the start date, by the start date).

1.  Suppose a traveler requests to check the arrangement status under the above circumstances. In that case, the Company will promptly and appropriately respond to inquiries before issuing the Final Confirmation Document.

2.  Once the Final Confirmation Document has been issued, it will specify the scope of Travel Services arranged and managed by the Company, as described in Article 9, Paragraph 3.

(Use of Information and Communication Technology)

Article 11: With the prior consent of the traveler, the Company may use information and communication technology to provide the traveler with the information that would typically be provided in the Proposal Document, travel itinerary, travel service details, travel fees, other travel conditions, and details regarding the Company’s responsibilities, in place of issuing paper documents such as the Proposal Document, Contract Document, or Final Confirmation Document. In such cases, the Company will ensure that the required information (from now on, “Recorded Information”) is saved on a file accessible through the traveler’s communication device.

1.  Suppose the traveler’s communication device lacks a file system to store the Recorded Information. In that case, the Company will record the information in a file on the Company’s communication device (exclusively accessible to the traveler) and confirm that the traveler has viewed the Recorded Information.

(Travel Fees)

Article 12: The traveler must pay the amount specified in the Contract Document by the due date specified therein, which is no later than the travel start date.

1.  If a Communication Contract has been concluded, the Company will collect the travel fee amount specified in the Contract Document through the Partner Company’s card without requiring the traveler’s signature on the designated receipt. The card usage date shall be the date of the contract’s conclusion.

Chapter 3: Modification of the Contract

(Modification of Contract Contents)

Article 13: Travelers may request changes to the itinerary, Travel Services, or other aspects of the Customized Travel Contract (from now on referred to as “Contract Contents”). The company will accommodate such requests to the extent possible.

1.  In cases where unforeseen events, such as natural disasters, war, riots, suspension of Travel Services by transportation or accommodation providers, or government orders, arise beyond the Company’s control, the Company may modify the Contract Contents if necessary to ensure the safe and smooth execution of the travel. In such cases, the Company will promptly explain the reasons for and causal relationships with the modifications to the traveler. In emergencies, explanations may be provided after the changes are made.

(Modification of Travel Fees)

Article 14: If there is a significant economic change resulting in a considerable increase or decrease in the fares or charges applied to the transportation providers used in the Customized Travel at the time specified in the Proposal Document, the Company may adjust the travel fee within the scope of the increase or decrease.

1.  Suppose the travel fee is increased under the previous paragraph. In that case, the Company will notify the traveler by the 15th day before the travel start date.

2.  Suppose the applicable fares or charges decrease as described in Paragraph 1. In that case, the Company will reduce the travel fee by the amount of the reduction.

3.  If a change to the Contract Contents under the previous article results in a decrease or increase in the costs required to execute the travel (including any cancellation or penalty fees already paid or due for Travel Services not provided due to the change), the Company may adjust the travel fee within the scope of the change in costs. It does not apply to cost increases caused by seat, room, or other facility shortages despite transportation or accommodation providers’ continued provision of Travel Services.

4.  If the travel fee is specified in the Contract Document as varying according to the number of people using transportation or accommodation providers, and the number of users changes after the establishment of the Customized Travel Contract for reasons not attributable to the Company, the travel fee may be modified according to the provisions in the Contract Document.

(Traveler Substitution)

Article 15: Travelers who have entered into a Customized Travel Contract with the Company may transfer their contractual position to a third party with the Company’s consent.

1.  Suppose a traveler wishes to request consent as described in the previous paragraph. In that case, they must submit a company-specified form with the required information and the specified handling fee.

2.  The transfer of the contractual position under Paragraph 1 takes effect upon the Company’s consent, after which the third party assuming the position inherits all the traveler’s rights and obligations under the Customized Travel Contract.

Chapter 4: Cancellation of the Contract

(Traveler’s Right to Cancel)

Article 16: Travelers may cancel the Customized Travel Contract at any time by paying the cancellation fees specified in Appendix 1. When canceling a Communication Contract, the Company will collect the cancellation fee via the Partner Company’s card without requiring the traveler’s signature on the designated receipt.

1.  Notwithstanding the previous paragraph, travelers may cancel the Customized Travel Contract before the start of the travel without paying a cancellation fee under the following circumstances:

1.  If the Company modifies the Contract Contents, provided the changes are significant as listed in the upper section of Appendix 2 or otherwise material.

2.  If the travel fee is increased based on Article 14, Paragraph 1.

3.  If, due to natural disasters, war, riots, suspension of Travel Services by transportation or accommodation providers, government orders, or other circumstances, the safe and smooth execution of the travel becomes impossible or is likely to become impossible.

4.  If the Company fails to provide the Final Confirmation Document to the traveler by the deadline specified in Article 10, Paragraph 1.

5.  If the travel itinerary specified in the Contract Document cannot be implemented for reasons attributable to the Company,

2.  After the start of travel, if the traveler is unable to receive any of the Travel Services specified in the Contract Document for reasons not attributable to the traveler, or if the Company notifies the traveler of this, the traveler may cancel the part of the contract related to the unavailable Travel Services without paying a cancellation fee.

3.  In the case described in the previous paragraph, the Company will refund the portion of the travel fee related to the unavailable Travel Services. However, the unavailability is due to reasons unrelated to the Company. In that case, the refund will exclude any cancellation fees, penalties, or other costs already paid or yet to be paid for the respective Travel Services.

(Company’s Right to Cancel Before Travel Starts)

Article 17: The company may cancel the Customized Travel Contract before the start of travel by explaining to the traveler the following circumstances:

1.  If the traveler is deemed unable to endure the travel due to illness, lack of necessary caregivers, or other reasons.

2.  If the traveler is deemed likely to cause inconvenience to other travelers or disrupt the smooth execution of group travel.

3.  If the traveler demands an unreasonable burden regarding the Contract Contents.

4.  If essential conditions for the travel, such as adequate snowfall for a ski trip, which were explicitly stated at the time of contract conclusion, are very likely not to be met.

5.  If circumstances beyond the Company’s control, such as natural disasters, war, riots, suspension of Travel Services by transportation or accommodation providers, or government orders, make it impossible or very likely impossible to safely and smoothly implement the travel as per the schedule in the Contract Document.

6.  If the traveler’s credit card, under a Communication Contract, becomes invalid, or if the traveler can no longer settle part or all of the travel fee debt according to the Partner Company’s card Membership terms.

7.  If it becomes known that the traveler meets any of the conditions in Article 7, items 3 to 5.

8.  Suppose the traveler fails to pay the travel fee by the due date specified in the Contract Document (Article 12, Paragraph 1). In that case, the contract will be considered canceled by the traveler on the following day. In this case, the traveler must pay a penalty equivalent to the cancellation fee specified in Article 16, Paragraph 1.

(Company’s Right to Cancel After Travel Start)

Article 18: The company may partially cancel the Customized Travel Contract after the travel has started by explaining to the traveler the following circumstances:

a.  If the traveler is deemed unable to continue the travel due to illness, lack of necessary caregivers, or other reasons.

b.  If the traveler disrupts group discipline, impacting the safe and smooth execution of the travel by disobeying instructions from company-appointed guides or other personnel or by committing violent or threatening acts toward these personnel or other travelers.

c.  If it becomes known that the traveler meets any of the conditions in Article 7, items 3 to 5.

d.  If circumstances beyond the Company’s control, such as natural disasters, war, riots, suspension of Travel Services by transportation or accommodation providers, or government orders, arise, making it impossible to continue the travel.

2.    Suppose the Company cancels the Customized Travel Contract based on the preceding paragraph. In that case, the contractual relationship between the Company and the traveler will terminate only from that point forward. In this case, the Company’s obligations to Travel Services already provided to the traveler will be deemed fully discharged.

3.    In the above case, the Company will refund the traveler for the portion of the travel fee corresponding to the unused Travel Services after deducting any cancellation fees, penalties, or other expenses already paid or due for these services.

(Refund of Travel Fees)

Article 19: If the travel fee is reduced according to the provisions of Article 14, Paragraphs 3 to 5, or if the Customized Travel Contract is canceled according to the previous three articles, and a refund is due to the traveler, the Company will refund the applicable amount within seven days from the day following the cancellation if the contract is canceled before the travel start date, or within thirty days from the day following the travel end date specified in the Contract Document if the reduction or cancellation occurs after the travel start date.

1.  If a Communication Contract was concluded and the travel fee is reduced according to Article 14, Paragraphs 3 to 5, or if the Communication Contract is canceled according to the previous three articles and a refund is due, the Company will process the refund according to the Partner Company’s card Membership terms. In this case, the Company will notify the traveler of the refund amount within seven days from the day following the cancellation if canceled before the travel start date or within thirty days from the day following the travel end date specified in the Contract Document if reduced or canceled after the travel start date. The notification date to the traveler will be considered the card usage date.

2.  The provisions of the preceding two paragraphs do not prevent the traveler or the Company from exercising any right to claim damages as stipulated in Articles 28 or 31, Paragraph 1.

(Arrangement for Return After Contract Cancellation)

Article 20: If the Company cancels the Customized Travel Contract after the travel start date based on Article 18, Paragraph 1, Items a or d, the Company will, at the traveler’s request, arrange for the necessary Travel Services for the traveler to return to the departure location.

In such cases, the traveler will bear all costs for travel back to the departure location.

Chapter 5: Group Contracts

(Group Contracts)

Article 21: The provisions of this chapter apply to the conclusion of a Customized Travel Contract where multiple travelers following the same itinerary simultaneously designate a responsible representative (from now on referred to as the “Contract Representative”) to apply on their behalf.

(Contract Representative)

Article 22: Unless otherwise agreed in a particular arrangement, the Company will consider the Contract Representative as having full authority to represent the travelers who make up the group (from now on referred to as “Members”) for all matters related to the conclusion of the Customized Travel Contract. All transactions related to Travel Services for the group and services under Article 26, Paragraph 1, will be conducted with the Contract Representative.

2.    The Contract Representative must submit a list of Members to the Company by the date specified.

The company assumes no responsibility for any liabilities or obligations the Contract Representative may hold or incur toward the Members.

4.  Suppose the Contract Representative does not accompany the group. In that case, the Company will regard a Member designated in advance by the Contract Representative as the acting Contract Representative after the travel begins.

Chapter 6: Itinerary Management

(Itinerary Management)

Article 23: The company will make every effort to ensure the traveler’s safety and smooth travel experience, carrying out the following tasks for the traveler. However, if the Company has made a different special arrangement with the traveler, this provision does not apply.

a. Suppose the traveler is at risk of not receiving the Travel Services during the trip. In that case, the Company will take the necessary measures to ensure they are provided according to the Customized Travel Contract.

b.  If, despite the measures taken above, it becomes necessary to change the Contract Contents, the Company will arrange substitute services. When modifying the travel itinerary, the Company will ensure that the new schedule aligns with the original plan as much as possible. Similarly, if the content of Travel Services changes, the Company will endeavor to provide services equivalent to the original. The company will aim to minimize any alterations to the contract.

(Company Instructions)

Article 24: While participating in group activities during the travel period, from start to finish, travelers must follow the Company’s instructions to ensure the safe and smooth execution of the travel.

(Duties of Tour Guides and Escorts)

Article 25: Based on the travel content, the Company may assign tour guides or other personnel to accompany the trip to carry out the tasks listed in Article 24 and any other necessary duties related to the Customized Travel Contract that the Company deems essential.

In principle, the tour guides or other personnel performing these duties work from 8:00 a.m. to 8:00 p.m.

(Protective Measures)

Article 26: If the Company determines that a traveler requires protection during the trip due to illness, injury, or similar reasons, the Company may take necessary measures. Suppose these measures are not due to any fault of the Company. In that case, any costs incurred will be the traveler’s responsibility, and the traveler must pay these costs by the date and method specified by the Company.

Chapter 7: Responsibility

(Company Responsibility)

Article 27: If, during the performance of a Customized Travel Contract, the Company or its designated travel arrangement agent (from now on referred to as “arrangement agent”) causes harm to the traveler intentionally or through negligence, the Company shall be liable for compensation. However, this is limited to cases where the Company is notified within two years from the day after the damage occurred.

Suppose the traveler suffers harm due to natural disasters, war, riots, suspension of Travel Services by transportation or accommodation providers, government orders, or other circumstances beyond the control of the Company or the arrangement agent. In that case, the Company shall not be liable for compensation except as provided in the previous paragraph.

3.  For damage to baggage as described in paragraph 1, the Company shall, notwithstanding the previous clause, compensate the traveler up to a maximum of 150,000 yen per person, provided the damage is reported within 14 days for domestic travel and 21 days for international travel from the day after the damage occurred (except in cases of the Company’s intentional or gross negligence).

(Special Compensation)

Article 28: Regardless of whether the Company’s liability under the preceding article arises, the Company will pay a predetermined amount of compensation and condolence payments, as stipulated in the attached Special Compensation Rules, for unavoidable damage to the traveler’s life, body, or baggage incurred during participation in the Customized Travel.

Suppose the Company is liable for damages under the previous article for the harm described in the preceding paragraph. In that case, the amount of compensation payable by the Company under this article shall be deemed to constitute damages up to the liability limit.

3.  In cases specified in the previous paragraph, the Company’s obligation to pay compensation under paragraph 1 shall be reduced by equivalent to any damages payable under the last article (including compensation deemed as damages according to the previous paragraph).

4.  For travelers participating in Optional Organized Tours conducted by the Company as part of the Customized Travel Contract, with additional travel fees paid separately, these tours will be treated as part of the Customized Travel Contract content.

(Itinerary Guarantee)

Article 29: If significant changes to the contract content listed in the upper section of Table 2 occur (excluding the following changes due to seat, room, or other equipment shortages in the transportation or accommodation providers despite their provision of the services), the Company will pay a change compensation fee equivalent to or exceeding the rate specified in the lower section of Table 2, within 30 days from the day after the travel ends. However, this does not apply if it is clear that the Company is liable under Article 28, paragraph 1, for the relevant change.

a.     Changes due to the following reasons:

·  Natural disasters

·  War

·  Riots

·  Government orders

·  Suspension of Travel Services by transportation or accommodation providers

·  Provision of transportation services that do not follow the original operational plan

·  Necessary measures are taken to secure travel participants’ life or physical safety.

b.    Changes related to modifications under Article 13, paragraph 1 of the Customized Travel Contract or sections modified due to cancellations per Articles 16 through 18.

2. The company’s change compensation will be limited to an amount calculated by multiplying the travel fee by 15% or a company-defined rate per Customized Travel Contract per traveler. Furthermore, if the change in compensation per Customized Travel Contract per traveler is less than 1,000 yen, the Company will not pay the change compensation.

3. If, after paying change compensation under paragraph 1, it becomes clear that the Company is liable under Article 28, paragraph 1, the traveler must return the change compensation amount for the relevant change. In such cases, the Company will offset the amount of the change compensation paid against the damages payable to the traveler and pay the remaining balance.

(Traveler’s Responsibility)

Article 30: If the Company incurs damages due to the traveler’s intentional acts or negligence, the traveler must compensate for such damages.

When entering into a Customized Travel Contract, the traveler must use the information provided by the Company and try to understand the rights, obligations, and other aspects of the contract.

3.  After the start of the trip, to ensure a smooth receipt of the Travel Services outlined in the contract documents, if the traveler notices any difference in the provided services from those specified, they must immediately report this to the Company, the Company’s representative, or the relevant service provider at the travel location.

Chapter 8: Payment Service Guarantee (When the Company Is a Member of a Travel Association)

(Payment Service Guarantee)

Article 31: The company is a member of the All Japan Association of Travel Agents (located at 2-19, Akasaka 4-chome, Minato-ku, Tokyo, Shasta East Building).

1.  Travelers or Members entering into a Customized Travel Contract with the Company may receive compensation up to a specified amount from the Payment Service Guarantee funds deposited by the All Japan Association of Travel Agents for claims arising from their transactions.

2.  By Article 49, paragraph 1 of the Travel Agency Act, the Company has paid the Payment Service Guarantee Fund contribution to the All Japan Association of Travel Agents and, therefore, has not deposited the operational security deposit stipulated in Article 7, paragraph 1 of the same law.

Appendix 1: Cancellation Fees (Related to Article 16, Paragraph 1)

1.  Cancellation Fees for Domestic Travel 

Notes:

1. The specific cancellation fee amounts will be indicated in the contract documents.

2. For this table, “after the start of travel” refers to the point at which the service provision begins, as specified in Article 2, Paragraph 3 of the Special Compensation Rules.

2. Customized Travel Contracts Involving Air Travel for Departure from or Return to Japan

Notes:

The amount of the cancellation fee will be clearly indicated in the contract document.

For the purposes of applying this table, “after the start of travel” refers to the time “when the provision of services begins,” as defined in Article 2, Paragraph 3 of the Special Compensation Regulations attached separately.

Appendix 2: Compensation for Changes (Article 30, Paragraph 1)

Appendix

Special Compensation Provisions

Chapter 1: Payment of Compensation

(Company’s Obligation to Pay Compensation)

Article 1: By the provisions from this chapter through Chapter 4, the Company shall compensate travelers participating in its planned tours if they suffer bodily injury due to a sudden, accidental, and external incident (“incident”) during the tour. This compensation may include death benefits, disability compensation, hospitalization allowance, and outpatient allowance, payable to the traveler or their legal heirs.

The injuries in paragraph 1 also include sudden poisoning from accidental inhalation, absorption, or ingestion of toxic gases or substances, excluding food poisoning from bacterial contamination or poisoning resulting from continuous exposure.

(Definitions)

Article 2: The term “planned tour,” as used in this regulation, refers to those defined in Article 2, Paragraph 1 of the Standard General Travel Agency Terms (Terms for Scheduled Group Tour Contracts and Customized Group Tour Contracts).

2.  “During participation in a planned tour” refers to when the traveler begins receiving the first transportation or accommodation services arranged by the Company until they complete the final service under the planned tour itinerary. If a traveler temporarily leaves the itinerary, they are considered “participating” only if the date and time of departure and return were previously reported to the Company. Unscheduled departures or extended absences are not overed under “participation.” Additionally, suppose the itinerary includes a day on which the traveler will not receive any services arranged by the Company (based on local time), as noted in the contract. In that case, that day is excluded from the period of “participation.”

3.  The term “start of service reception” includes any of the following situations:

a. With Escort: When a tour guide, company employee, or representative completes check-in.

b. Without Escort: When the traveler completes the first transportation or accommodation service:

o For air travel, after completing baggage screening in restricted areas.

o For ships, upon completing boarding procedures.

o For trains, upon entering or boarding the train.

o For vehicles, upon boarding.

o For accommodations, upon entering the facility.

o For other facilities, upon completing entry procedures.

“Completion of service reception” refers to the following situations:

·  With Escort: When a tour guide or company representative formally ends the tour.

·  Without Escort: When the traveler completes the last transportation or accommodation service:

o For air travel, upon exiting restricted airport areas.

o For ships, upon disembarkation.

o For trains, upon completing ticket checks or disembarking.

o For vehicles, upon disembarkation.

o For accommodations, upon leaving the facility.

o For other facilities, upon exiting the facility

 

Chapter 2: Exclusions from Compensation Payments

(Cases Where Compensation is Not Paid – Part 1)

Article 3: The company shall not pay compensation for injuries resulting from the following causes:

a. Intentional acts by the traveler. However, this exclusion does not apply to injuries suffered by persons other than the traveler.

b.  Intentional acts by the person entitled to receive death benefits. Suppose the recipient is entitled to only a portion of the death benefit. In that case, this exclusion does not apply to amounts payable to other recipients.

c.  Self-inflicted injuries, criminal acts, or acts of violence by the traveler. This exclusion does not apply to injuries suffered by persons other than the traveler.

d.  Accidents occur while the traveler is driving a car or motorized bicycle without a valid license or under the influence of alcohol, thereby compromising their ability to drive safely. However, this exclusion does not apply to injuries suffered by persons other than the traveler.

e.  Accidents occur when the traveler deliberately violates the law or receives services violating the law. Injuries suffered by persons other than the traveler are excluded from this clause.

f.  The traveler’s cerebral or mental disorders, illnesses, or loss of mental capacity. This exclusion does not apply to injuries suffered by persons other than the traveler.

g.  Incidents involving pregnancy, childbirth, premature birth, miscarriage, or surgical and other medical treatments, except when necessary to treat injuries for which the Company is responsible for compensating.

h. Accidents occur while the traveler is under criminal execution, detention, or imprisonment.

i.  War, foreign military action, revolution, regime change, civil war, armed uprising, or similar incidents, including disturbances resulting in significant disruptions to public peace and order as recognized by law enforcement authorities.

j.  The radioactive, explosive, or other harmful properties of nuclear fuel materials (including spent fuel) or materials contaminated by nuclear fuel (including products of atomic fission).

k. Accidents arising in conjunction with or due to disturbances caused by incidents mentioned in items 9 and 10 above.

l.  Exposure to radiation or radioactive contamination unrelated to nuclear fuel materials.

2. Regardless of the cause, the Company will not pay compensation for whiplash (cervical syndrome) or lower back pain (lumbago) in cases where there are no observable symptoms.

(Cases Where Compensation is Not Paid – Part 2)

Article 4: For domestic travel-related planned tours, in addition to the exclusions stated in the previous article, the Company will not pay compensation for injuries caused by the following:

a.  Earthquakes, volcanic eruptions, or tsunamis.

b.  Accidents arise as a direct consequence of the events above or due to disturbances in public order caused by them.

(Cases Where Compensation is Not Paid – Part 3)

Article 5: The company will not pay compensation for injuries arising from the following activities unless they are expressly included in the itinerary for the planned tour. However, these activities are included in the scheduled tour itinerary. In that case, the Company will pay compensation for injuries arising from similar activities outside the planned itinerary during the tour.

a.  Injuries sustained while engaging in activities listed in Appendix 1.

b.  Injuries sustained while participating in competitive racing, exhibitions (including practices), or test drives involving automobiles, motorcycles, or motorboats are covered. However, injuries occurring on public roads while engaging in these activities are covered, regardless of their inclusion in the planned itinerary.

c.  Injuries sustained while operating an aircraft not operated by an airline providing scheduled or chartered flights.

d.  (Cases Where Compensation is Not Paid – Part 4)

Article 5-2: The company may deny compensation payments if the traveler or the person entitled to the death benefit meets the following criteria. However, suppose the entitled person is only a partial death benefit recipient. In that case, this exclusion does not affect the other eligible recipients.

a.  Recognized as being a member of organized crime groups, gang Members, associate Members of gang groups, entities affiliated with gang groups, or other Anti-Social Forces (from now on referred to as “Anti-Social Forces”).

b.  Providing funds or benefits to Anti-Social Forces or engaging in interactions with them.

c.  Engaging in exploitative behavior using Anti-Social Forces.

d.  Having any other socially unacceptable relationship with Anti-Social Forces.

Chapter 3: Types and Amounts of Compensation Payments

(Payment of Death Compensation)

Article 6: Suppose a traveler suffers an injury as defined in Article 1 and dies directly as a result of the injury within 180 days from the date of the accident. The company will pay the traveler’s legal heirs a death compensation amount in that case. The compensation amount will be 25 million yen for overseas travel and 15 million yen for domestic travel (from now on referred to as the “compensation amount”) per traveler. However, suppose a disability compensation payment has already been made for the traveler. In that case, the death compensation will be reduced by the amount already paid.

(Payment of Disability Compensation)

Article 7: Suppose a traveler suffers an injury as defined in Article 1, and as a direct result, a permanent disability (defined as a severe, irrecoverable functional impairment or bodily loss that persists after the injury has healed) develops within 180 days from the accident. In that case, the Company will pay disability compensation. This amount will be calculated by applying the percentage listed in Appendix 2 to the base compensation amount for each traveler.

2.    Notwithstanding the previous clause, if a traveler requires continued treatment beyond 180 days from the accident, the Company will determine the degree of disability based on a medical diagnosis on the 181st day of the accident and pay the appropriate disability compensation.

3.  For disabilities not listed in Appendix 2, the Company will determine the amount of disability compensation according to the degree of physical impairment, regardless of the traveler’s occupation, age, or social status, following the classifications of Appendix 2. However, disabilities not reaching the level specified in appendix 2 Sections 1(3), 1(4), 2(3), 4(4), and 5(2) will not qualify for disability compensation.

4.  Suppose multiple disabilities arise from the same accident. In that case, the Company will apply the preceding clauses to each disability and pay the total sum. However, for upper limb (arm and hand) or lower limb (leg and foot) disabilities specified in Table 2 Sections 7, 8, and 9, the maximum disability compensation for each limb will be limited to 60% of the base compensation amount.

5.  The total amount of disability compensation payable by the Company based on the preceding clauses will be capped at the base compensation amount per traveler for each planned tour.

(Payment of Hospitalization Consolation Money)

Article 8: Suppose a traveler suffers an injury as specified in Article 1 and, as a direct result, cannot perform regular work or daily activities and requires hospitalization (defined here as a situation where home treatment is inadequate, necessitating continuous care under a doctor in a hospital or clinic). In that case, the Company will pay hospitalization consolation money based on the duration of hospitalization (referred to as “hospitalization days”) as follows:

a. For overseas travel packages:

·  180 or more days of hospitalization: 400,000 yen

·  90 to 179 days of hospitalization: 200,000 yen

·  7 to 89 days of hospitalization: 100,000 yen

·  Less than 7 days of hospitalization: 40,000 yen

b.  For domestic travel packages:

·  180 or more days of hospitalization: 200,000 yen

·  90 to 179 days of hospitalization: 100,000 yen

·  7 to 89 days of hospitalization: 50,000 yen

·  Less than 7 days of hospitalization: 20,000 yen

Even if a traveler does not undergo hospitalization, if they meet any of the conditions listed in Appendix 3 and receive medical treatment, the period during which these conditions apply will be regarded as “hospitalization days” to calculate the payment according to the previous clause.

3.  Suppose hospitalization consolation money and death compensation, or both hospitalization consolation money and disability compensation, are payable to a traveler. In that case, the Company will pay the total amount due.

(Payment of Outpatient Consolation Money)

Article 9: If a traveler sustains an injury as defined in Article 1 and, as a direct result, experiences difficulties in daily activities or regular work, requiring outpatient treatment (defined here as visiting a hospital or clinic for necessary treatment from a doctor, including house calls), and if the total number of outpatient days (“outpatient days”) reaches three or more, the Company will pay outpatient consolation money according to the following categories:

a. For overseas travel packages:

·  90 or more outpatient days: 100,000 yen

·  7 to 89 outpatient days: 50,000 yen

·  3 to 6 outpatient days: 20,000 yen

b.    For domestic travel packages:

·  90 or more outpatient days: 50,000 yen

·  7 to 89 outpatient days: 25,000 yen

·  3 to 6 outpatient days: 10,000 yen

Even if the traveler does not visit a medical facility, if a doctor requires them to wear a cast or similar support to stabilize an injury that significantly interferes with regular work or daily life, the Company may consider the duration of this period as “outpatient days” for calculating the payout by the previous clause.

3.  The company will not pay outpatient consolation for any treatment received after the traveler has sufficiently recovered to the extent that the injury no longer affects their daily activities or work.

4.  The company will not pay outpatient consolation money for any treatment received beyond 180 days from the accident date.

5.  Suppose outpatient consolation money, death compensation, or both outpatient consolation money and disability compensation are payable for a single traveler. In that case, the Company will pay the total amount due.

(Special Provisions for Payment of Hospital and Outpatient Consolation Money)

Article 10: Suppose a traveler has hospitalization and outpatient days, each exceeding one day. In that case, the Company will, notwithstanding the provisions in the previous two articles, pay only the larger of the consolation amounts listed below (in the event of equal amounts, only the amount in item 1 will be paid):

a.     Hospital consolation money is payable for the applicable hospitalization days.

b.  Outpatient consolation money is payable for the applicable outpatient days (excluding any outpatient days that overlap with the hospitalization period) combined with the hospitalization days, treating the combined total as outpatient days.

(Presumption of Death)

Article 11: Suppose a traveler is not found 30 days after the aircraft or ship they boarded goes missing or is lost. In that case, the traveler shall be presumed to have died on the day the plane or ship went missing or encountered the accident due to the injury outlined in Article 1.

(Impact of Other Physical Disabilities or Illnesses)

Article 12: Suppose an existing physical disability or illness before the injury outlined in Article 1, or any unrelated injury or illness occurring after the accident, worsens the injury. In that case, the Company will calculate and pay an amount corresponding to what would have been due had there been no such impact.

Chapter 4: Incident Occurrence and Procedures for Claiming Compensation

(Request for Explanation on Injury Severity and Related Information)

Article 13: If a traveler sustains an injury as described in Article 1, the Company may request an explanation from the traveler or the person entitled to receive death compensation regarding the severity of the injury and the circumstances surrounding the accident. Additionally, the Company may request a medical examination of the traveler’s body or an autopsy. In such cases, the traveler or recipient must cooperate with these requests.

If the traveler sustains an injury due to causes unknown to the Company, the traveler or the person entitled to receive death compensation must report the injury’s severity, the cause of the accident, and other relevant details to the Company within 30 days from the accident date.

3.  If the traveler or the person entitled to receive death compensation fails to comply with the above provisions without justifiable reasons recognized by the Company or if they knowingly withhold or provide false information, the Company will not pay the compensation.

(Claiming Compensation)

Article 14: To receive compensation, the traveler or the person entitled to receive death compensation must submit the Company’s designated claim form and the following documents:

a.     For death compensation claims:

·  A copy of the traveler’s family registry and the family registry and seal certificate of the legal heir(s)

·  Accident certification from a public authority (or a third party in unavoidable cases)

·  A death certificate or autopsy report for the traveler

b.    For claims for disability compensation:

·  Seal certificate of the traveler

·  Accident certification from a public authority (or a third party in unavoidable cases)

·  A medical certificate detailing the level of disability

c.     For hospitalization consolation claims:

·  Accident certification from a public authority (or a third party in unavoidable cases)

·  Medical certificate confirming the severity of the injury.

·  Documentation from the hospital or clinic specifying the number of days hospitalized or treated as an outpatient

d.    For outpatient consolation claims:

·  Accident certification from a public authority (or a third party in unavoidable cases)

·  Medical certificate confirming the severity of the injury.

·  Documentation from the hospital or clinic specifying the number of days hospitalized or treated as an outpatient.

2.    The company may request additional documentation beyond those listed above or permit certain document omissions.

3.  Suppose the traveler or the person entitled to receive death compensation violates the provisions of the above paragraphs or knowingly withholds or provides false information. In that case, the Company will not pay the compensation.

(Subrogation)

Article 15: Even if the Company has paid compensation, the traveler’s or their heir’s right to claim damages from a third party regarding the injury does not transfer to the Company.

Chapter 5: Compensation for Personal Belongings

(Company’s Liability for Payment)

Article 16: Suppose a traveler participating in a travel plan organized by the Company incurs damage to their personal belongings (from now on referred to as “Compensated Items”) due to an accidental incident during the trip. In that case, the Company shall pay compensation for damages to belongings (from now on “Damage Compensation”) under the provisions of this chapter.

(Cases Where Damage Compensation Will Not Be Paid – Part 1)

Article 17: The company will not pay damage Compensation for losses incurred under the following circumstances:

a.     Intentional acts by the traveler. However, this does not apply to damages incurred by others.

b.  Intentional acts by relatives living in the same household as the traveler, unless such acts were not intended to benefit the traveler.

c.  Acts of suicide, criminal acts, or acts of fighting by the traveler. It does not apply to damages incurred by others.

d.  Accidents occurred while the traveler was driving without a legally required license or under the influence of alcohol, impairing safe driving. It does not apply to damages incurred by others.

e.  Incidents that occur while the traveler is knowingly violating the law or receiving services in violation of the law. It does not apply to damages incurred by others.

f.   Seizure, requisition, confiscation, or destruction by national or local authorities exercising public power, except for fire prevention or necessary evacuation measures.

g.  Defects in the Compensated Items, unless the traveler or person responsible for managing the items could not reasonably detect the defect.

h.  Natural wear and tear, rust, mold, discoloration, rodent damage, insect damage, and other Compensated Items are also included.

i.   Superficial damage that does not affect the functionality of the Compensated Items.

j.  Leakage from liquid Compensated Items, though compensation applies for damage caused to other items.

k.  Loss or misplacement of Compensated Items.

l.   Incidents resulting from causes listed in Article 3, items 9 to 12.

m. For travel plans that cover domestic travel only, the Company will also not pay damage Compensation for losses resulting from the following:

1.  Earthquakes, eruptions, or tsunamis.

2.  Incidents resulting from or accompanied by disorder due to the above causes.

(Cases Where Damage Compensation Will Not Be Paid – Part 2)

Article 17-2: The company may refuse to pay damage Compensation if the traveler is deemed to meet any of the following conditions:

a.  Recognized as a member of Anti-Social Forces.

b.  Providing funds or other benefits to Anti-Social Forces.

c.  Unlawfully utilizing Anti-Social Forces.

d.  In the case of a corporation, if Anti-Social Forces are recognized to control or be substantially involved in the management of the corporation.

e.  Having other socially condemned relationships with Anti-Social Forces.

(Eligible Insured Items and Their Scope)

Article 18: The insured items are limited to personal belongings owned by the traveler and carried during the package tour.

2. However, the following are not considered insured items:

a.  Cash, checks, securities, stamps, and similar valuables.

b.  Credit cards, coupons, airline tickets, passports, and similar items.

c.  Manuscripts, design drawings, books, and similar items (including digital media like magnetic tapes or CDs).

d.  Boats, automobiles, motorcycles, and accessories.

e.  Mountain climbing and expedition equipment.

f.  Prosthetics, dentures, and contact lenses.

g.  Animals and plants.

h.  Any other items designated by the Company in advance.

(Amount of Damage and Compensation Payment)

Article 19: The amount of compensable damage will be determined by the lowering of either the insured item’s value at the location and time of the accident or the cost of restoring the item to its condition immediately before the incident.

Suppose the damage amount for a single item or pair exceeds 100,000 yen. In that case, the Company will consider the item’s damage amount to 100,000 yen and apply the above regulation accordingly.

3.  The maximum compensation payable by the Company is 150,000 yen per traveler per tour. However, if the damage amount per incident does not exceed 3,000 yen per traveler, the Company will not pay compensation.

(Prevention of Damages and others)

Article 20: When a traveler becomes aware of damage to an insured item as specified in Article 16, they must fulfill the following obligations:

a.  Make efforts to prevent or minimize further damage.

b.  Promptly notify the Company of the extent of damage, provide a summary of the accident that caused it, and state whether any insurance policy covers the affected item.

c.  If the traveler can seek compensation from a third party, they must take the necessary steps to exercise that right.

2.  Suppose the traveler needs to fulfill item 1 above with a legitimate reason. In that case, the Company will consider the amount that could have been minimized as the damage amount. If item 2 is violated, no compensation will be paid. If item 3 is violated, the amount that could have been recovered through such action will be deducted from the total damage amount.

3.  The company will cover the following costs:

a.  Expenses deemed necessary or beneficial by the Company for preventing or minimizing the damage as specified in item 1.

b.  Costs for procedures for exercising third-party compensation rights as specified in item 3.

(Claiming Damage Compensation)

Article 21: To receive damage Compensation, the traveler must submit a compensation claim form prescribed by the Company along with the following documents:

a.  An accident certificate from the police or an equivalent third party.

b.  Documentation proving the extent of the damage to the insured item.

c.  Other documents required by the Company.

2.  Suppose the traveler violates the above provision, provides false information, or falsifies or alters documents (including acts performed by third parties). In that case, the Company will not pay damage Compensation.

(In Case of Existing Insurance Contracts)

Article 22: If an existing insurance policy covers the damage outlined in Article 16, the Company may reduce the amount of compensation accordingly.

(Subrogation)

Article 23: Suppose the traveler has a right to claim compensation from a third party for damages covered by compensation from the Company. In that case, that claim will be transferred to the Company up to the amount the Company has paid to the traveler.

Appendix 1 :(Related to Article 5, Item 1)

Appendix 2: (Related to Article 7, Paragraphs 1, 3, and 4)

Note: In the regulations in items 7, 8, and 9, “above” refers to the part of the joint closer to the heart.

Appendix 3: (Related to Article 8, Paragraph 2)

a.     Corrected vision in both eyes reduced to 0.06 or less.

b.  Loss of chewing or speech function.

c.  Total hearing loss in both ears.

d.  Loss of function in all joints of both upper limbs above the wrist.

e.  Loss of function in one lower limb.

f.   Limitations in body movement are due to chest or abdominal organ impairments, and activities are restricted to basic tasks like eating and washing.

g.  Limitations in body movement are due to nervous system or mental impairments, and activities are restricted to basic tasks like eating and washing.

h.  Combined impairments of the above parts result in restricted body movement to basic tasks like eating and washing.

(Note): In item d, “above” refers to the part of the joint closer to the heart.

Arranged Travel Contract Section

Chapter 1: General Provisions

(Scope of Application)

Article 1: Arranged travel contracts concluded between the Company and travelers shall be governed by these terms and conditions. Matters not stipulated in these terms shall be governed by laws, regulations, or generally accepted practices.

2. Suppose a special arrangement is made in writing that does not violate laws and is not disadvantageous to the traveler. In that case, that special arrangement will take precedence over these terms.

(Definitions)

Article 2: In these terms, an “Arranged Travel Contract” refers to an agreement in which the Company, upon a traveler’s request, arranges for the traveler to receive transportation, accommodation, and other travel-related services (from now on referred to as “Travel Services”) provided by transportation and accommodation agencies, through agency, mediation, or intermediation.

2.  “Domestic Travel” refers to travel within Japan, while “Overseas Travel” refers to all other travel outside Japan.

3.  “Travel Fees” refers to costs, including fares, accommodation fees, and other charges paid to transportation and accommodation agencies, as well as the Company’s specified handling fees for travel arrangements (excluding change and cancellation handling fees).

4. “Communication Contract” refers to an arranged travel contract concluded with a credit card company affiliated with the Company (from now on “affiliated company”), accepted via phone, mail, fax, internet, or other means of communication. This contract allows the traveler to pay travel fees according to the affiliated company’s terms, with the traveler’s prior consent to this payment method by Article 16, Paragraphs 2 and 5.

5.  “Card Usage Date” refers to the date on which either the traveler or the Company must fulfill the obligation to pay or refund the travel fees based on the arranged travel contract.

(Completion of Arrangement Obligations)

Article 3: Once the Company has arranged the Travel Services with the due diligence of a prudent manager, the Company’s obligations under the arranged travel contract are considered fulfilled. Thus, if the Travel Services contract with transportation and accommodation agencies cannot be concluded due to reasons such as complete booking, closure, or unsuitability of conditions, the traveler must still pay the Company’s specified handling fees (from now on referred to as “handling fees”) once the Company has performed its obligations. For communication contracts, the card usage date is when the Company notifies the traveler of the inability to secure Travel Services with the transportation or accommodation agency.

(Arrangement Delegation)

Article 4: In fulfilling the arranged travel contract, the Company may delegate part or all of the arrangements to other travel agencies, agents, or assistants within or outside Japan.

Chapter 2: Contract Formation

(Application for Contract)

Article 5: Travelers wishing to conclude an arranged travel contract with the Company must complete the application form provided by the Company, fill in the required details, and submit it with a deposit separately determined by the Company.

Notwithstanding the preceding paragraph, travelers who wish to enter into a communication contract with the Company must notify the Company of their Membership number and the details of the requested Travel Services.

3.  The deposit under Paragraph 1 shall be applied toward the travel fee, cancellation charges, and any other payments the traveler owes to the Company.

(Refusal of Contract Conclusion)

Article 6: The company may refuse to conclude an arranged travel contract in the following cases:

a.   If the traveler’s credit card is invalid or if payment obligations related to the travel fees cannot be settled under the affiliated company’s card member terms, in cases of communication contracts.

b.  If the traveler is recognized as a member of an anti-social force such as a gang, quasi-gang member, gang-affiliated organization, or company.

c.   If the traveler makes violent demands, unreasonable requests, threats, or similar actions toward the Company.

d.  If the traveler engages in acts that defame the Company’s reputation or obstruct its operations through rumor-mongering, deception, or force.

e.   Other cases where the Company’s operational circumstances necessitate such a refusal.

(Contract Formation Timing)

Article 7: The arranged travel contract is formed when the Company accepts the agreement and receives the deposit specified in Article 5, Paragraph 1.

The contract is formed for communication contracts when the Company’s notification of acceptance, as per Article 5, Paragraph 2, reaches the traveler.

(Special Provisions for Contract Formation)

Article 8: Notwithstanding Article 5, Paragraph 1, the Company may, under a written special agreement, form an arranged travel contract upon accepting the contract without requiring a deposit.

In such cases, the timing of contract formation will be specified in the written agreement.

(Special Provisions for Transportation and Accommodation Vouchers)

Article 9: Notwithstanding Article 5, Paragraph 1, and Article 8, Paragraph 1, the Company may accept oral applications for arranged travel contracts that only cover transportation or accommodation arrangements, where a voucher indicating the right to receive those services is provided in exchange for the travel fee.

In such cases, the arranged travel contract is formed when the Company accepts the agreement.

(Contract Document)

Article 10: After the formation of an arranged travel contract, the Company will promptly provide the traveler with a written document (from now on referred to as the “contract document”) detailing the travel itinerary, content of Travel Services, travel fee, travel conditions, and matters related to the Company’s liability. However, a contract document may not be issued if the Company provides documents indicating the right to receive all arranged Travel Services (such as tickets or accommodation vouchers).

When a contract document described in the preceding paragraph is provided, the scope of Travel Services the Company must arrange under the contract shall be as specified.

(Use of Information and Communication Technology)

Article 11: With the prior consent of the traveler, the Company may, instead of issuing a written document for the travel itinerary, details of the Travel Services, travel fee, travel conditions, or the contract document, provide the required information (from now on referred to as “described matters”) by using information and communication technology. The company will confirm that the described matters have been recorded on the traveler’s communication device in such cases.

Suppose the traveler’s communication device lacks a file to record the described matters. In that case, they will be recorded on a file in the Company’s communication device (provided exclusively for the traveler’s use). The company will confirm that the traveler has viewed the described matters.

Chapter 3: Contract Modifications and Termination

(Changes to Contract Terms)

Article 12: Travelers may request changes to the travel itinerary, travel service contents, or other terms of the arranged travel contract. The company will respond to such requests to the extent possible.

When modifying the terms of the arranged travel contract as requested by the traveler in the previous paragraph, the traveler shall bear any cancellation fees, penalties, and other costs required to modify arrangements already completed with transportation or accommodation providers. Additionally, the traveler must pay the Company’s designated change procedure fee. The traveler shall bear any increase or decrease in travel fees resulting from the modification of the arranged travel contract.

(Voluntary Cancellation by the Traveler)

Article 13: The traveler may cancel all or part of the arranged travel contract at anytime.

When the arranged travel contract is canceled under the preceding paragraph, the traveler shall pay for Travel Services already received and, for services yet to be provided, cover any cancellation fees, penalties, or other costs already paid or to be paid to transportation or accommodation providers. The traveler shall also pay the Company’s designated cancellation procedure fee and the service fees the Company would have received.

(Cancellation Due to Reasons Attributable to the Traveler)

Article 14: The company may cancel the arranged travel contract in the following cases:

a.  If the traveler fails to pay the travel fee by the specified date.

b.  If a communication contract is concluded, the traveler’s credit card becomes invalid, or the traveler cannot settle obligations related to the travel fee in whole or part under the affiliated company’s card Membership terms.

c.  If it is determined that the traveler falls under any items 2 to 4 in Article 6.

When the arranged travel contract is canceled under the preceding paragraph, the traveler shall bear any cancellation fees, penalties, and other costs required by transportation or accommodation providers for Travel Services yet to be provided. The traveler shall also pay the Company’s designated cancellation procedure fee and the service fees the Company would have received.

(Cancellation Due to Reasons Attributable to the Company)

Article 15: If the arrangement of Travel Services becomes impossible due to reasons attributable to the Company, the traveler may cancel the arranged travel contract.

When the arranged travel contract is canceled under the preceding paragraph, the Company shall refund the traveler any travel fees already received, excluding amounts already paid or to be paid to transportation or accommodation providers for Travel Services already provided.

3.  The provisions of the preceding paragraph do not preclude the traveler from claiming damages against the Company.

Chapter 4: Travel Fees

(Payment of Travel Fees)

Article 16: Travelers must pay the travel fees to the Company by the deadline specified by the Company before the start of the trip.

If a communication contract is concluded, the Company may charge the travel fees through the affiliated company’s card without requiring the traveler’s signature on a specified slip. In this case, the card usage date will be when the Company notifies the traveler of the finalized travel service details.

3.  The company may adjust the travel fees if there are fare or rate revisions by transportation or accommodation providers, exchange rate fluctuations, or other factors before the start of the trip.

4.  The traveler will bear any increase or decrease in travel fees resulting from the above adjustment.

5.  Suppose a communication contract is concluded, and costs arise under the provisions of Chapters 3 or 4 that the traveler must bear. In that case, the Company will process the payment through the affiliated company’s card without requiring the traveler’s signature on a specified slip. In this case, the card usage date will be when the Company notifies the traveler of the amount payable or refundable. However, suppose the Company cancels the travel arrangement contract under Article 14, Paragraph 1, Item 2. In that case, the traveler must pay any applicable costs to the Company by the specified due date and method set by the Company.

(Settlement of Travel Fees)

Article 17: If the total costs paid by the Company to transportation or accommodation providers for arranging Travel Services (from now on referred to as “settlement travel fees”) differ from the amount already received as travel fees, the Company will promptly settle the travel fees after the completion of the trip, following the provisions of the following two paragraphs.

Suppose the settlement travel fees exceed the amount already received as travel fees. In that case, the traveler must pay the difference to the Company.

3.  Suppose the settlement travel fees are less than the amount already received as travel fees. In that case, the Company will refund the difference to the traveler.

Chapter5 Group Arrangements

(Group Arrangements)

Article 18: This chapter applies to travel arrangements made for multiple travelers following the same itinerary simultaneously, where a responsible representative (from now on referred to as the “Contract Representative”) is appointed.

(Contract Representative)

Article 19: Unless a special agreement is made, the Company considers the Contract Representative to have full authority to represent the travelers (from now on referred to as “Members”) within the group regarding the group travel arrangement contract. The Contract Representative will handle transactions related to the group’s travel and the tasks stipulated in Article 22, Paragraph 1.

The Contract Representative must submit a list of Members or notify the Company of the number of Members by the date specified by the Company.

3.  The company assumes no responsibility for any obligations or liabilities the Contract Representative has or may incur toward the Members.

4.  Suppose the Contract Representative does not accompany the group. In that case, a pre-designated Member will assume the role of Contract Representative after the start of the trip.

(Special Rules for Contract Conclusion)

Article 20: When entering into a travel arrangement contract with the Contract Representative, the Company may agree to conclude the contract without receiving a deposit as stipulated in Article 5, Paragraph 1.

Suppose the contract is concluded without receiving a deposit as per the previous paragraph. In that case, the Company will issue a document to the Contract Representative, and the travel arrangement contract will be considered established upon delivering this document.

(Change of Members)

Article 21: The company will accommodate requests for changes in Members from the Contract Representative whenever possible.

The Members will bear any resulting increase or decrease in travel fees and costs associated with such changes.

(Escort Services)

Article 22: The company may provide an escort (tour guide) for the group upon the request of the contract representative.

The escort’s duties will primarily involve tasks necessary for maintaining group activities according to the planned itinerary.

3.  The escort’s service hours will generally be from 8:00 a.m. to 8:00 p.m.

4.  The Contract Representative must pay the Company the designated fee for escort services.

Chapter 6: Liability

(Company’s Liability)

Article 23: The company is liable to compensate for damages to the traveler caused intentionally or negligently by the Company or a designated agent (from now on referred to as the “Agent”) entrusted under Article 4 for the execution of the travel arrangement contract, provided that notification of such damages is given within two years from the day following the occurrence.

1.  The company bears no liability for damages incurred by the traveler due to natural disasters, war, civil disturbances, the cessation of Travel Services by transportation or accommodation providers, governmental orders, or other circumstances beyond the control of the Company or its Agent, except as outlined in the previous paragraph.

2.  Regarding luggage damages caused, as stated in Paragraph 1, the Company will compensate up to a maximum of 150,000 yen per traveler, provided that notification is received within 14 days for domestic travel and within 21 days for international travel, excluding cases where the Company has acted with gross negligence or intent.

(Traveler’s Liability)

Article 24: If the Company incurs damages due to the traveler’s intentional or negligent actions, the traveler must compensate for these damages.

2. When entering into a travel arrangement contract, travelers must utilize the information provided by the Company to understand their rights, obligations, and contract terms.

3.  After the travel begins, if the traveler becomes aware that the Travel Services differ from those specified in the contract, they must promptly inform the Company, the Agent, or the travel service provider at the travel location.

Chapter 7: Payment Service Guarantee Deposits (Applicable if a Member of the Japan Association of Travel Agents)

(Payment Service Guarantee Deposit)

Article 25: The company is a member of the Japan Association of Travel Agents and is headquartered at Akasaka Shasta East Building, 4-2-19 Akasaka, Minato-ku, Tokyo.

2.  Travelers or group Members who have entered into a travel arrangement contract with the Company may claim compensation from the payment service guarantee deposits held by the Japan Association of Travel Agents up to a specified limit.

3.  The company has paid the payment service guarantee deposit contribution to the Japan Association of Travel Agents based on Article 49, Paragraph 1 of the Travel Agency Act. Therefore, no business security deposit is deposited under Article 7, Paragraph 1 of the same law.

 

The chapter on Travel Procedure Agency Contracts

(Scope of Application)

Article 1: The travel procedure agency contract concluded between the Company and the traveler is governed by the terms and conditions outlined in these clauses. Applicable laws or generally accepted practices govern matters not stipulated herein.

If the Company establishes a special agreement in writing, provided it does not violate the law or disadvantage the traveler, that special agreement will take precedence over the provisions of the preceding paragraph.

(Travelers Entering into a Travel Procedure Agency Contract)

Article 2: The travelers eligible to enter into a travel procedure agency contract with the Company are those who have entered into a Package Tour Contract, a Customized Tour Contract, or a Travel Arrangement Contract with the Company, as well as travelers who have entered into a Package Tour Contract with another travel agency that has entrusted the Company to act as an agent.

(Definition of Travel Procedure Agency Contract)

Article 3: A “Travel Procedure Agency Contract,” as defined in these terms, is an agreement in which the Company, upon receiving the travel procedure agency fee (from now on referred to as the “Travel Procedure Agency Fee”), undertakes the following tasks (from now on referred to as “Agency Services”) on behalf of the traveler:

a.  Procedures for obtaining passports, visas, re-entry permits, and various certificates

b.  Preparation of immigration and emigration documentation

c.  Other tasks related to the above

(Contract Formation)

Article 4: Travelers wishing to enter into a travel procedure agency contract with the Company must complete the designated application form with the required information and submit it to the Company.

The travel procedure agency contract is considered formed once the Company accepts it and receives the application form, as stated in the previous paragraph.

3.  Even with the previous two paragraphs, the Company may accept travel procedure agency contract applications through telephone, postal mail, fax, the internet, or other communication methods without receiving an application form. In such cases, the contract is deemed formed when the Company accepts the application.

4.  The company may refuse to enter into a travel procedure agency contract under the following circumstances:

a.  When the traveler is deemed to be associated with organized crime groups or other Anti-Social Forces.

b.  When the traveler engages in violent or improper demands, uses threats or violent actions, or behaves similarly toward the Company.

c.  When the traveler spreads rumors, uses deception, or engages in behavior that damages the Company’s reputation or interferes with its business.

d.  When other business circumstances of the Company do not allow it.

5.  Upon forming the travel procedure agency contract, the Company will promptly provide the traveler with a written document specifying the content of the agency services, the travel procedure agency fee, payment methods, company responsibilities, and other necessary details.

6.  With prior consent from the traveler, the Company may provide the required information through electronic means instead of a written document. In such cases, the Company will confirm that the data is recorded on a file within the traveler’s communication device.

7.  Suppose the traveler’s communication device does not support recording such information. In that case, the Company will record it on a dedicated file on its device (exclusively for the traveler’s use) and confirm that the traveler has viewed it.

(Confidentiality Obligation)

Article 5: The company will ensure that any information obtained during the execution of the agency services is kept confidential.

(Traveler’s Obligations)

Article 6: The traveler must pay the travel procedure agency fee by the date specified by the Company.

The traveler must submit all necessary documents, materials, and other items (from now on referred to as “travel procedure documents”) required for the agency services by the specified date.

3.  Suppose fees such as service charges, visa fees, commission fees, or other related fees (from now on referred to as “visa fees”) are payable to domestic authorities, foreign embassies, or other entities as part of the agency services. In that case, the traveler must pay these fees to the Company by the specified date.

4.  Should postage, transportation, or other expenses arise during the agency services, the traveler must pay these expenses to the Company by the specified date.

(Contract Termination)

Article 7: Travelers may terminate the entire or part of the travel procedure agency contract at any time.

The company may terminate the travel procedure agency contract under the following circumstances:

a.  The traveler must submit the necessary travel procedure documents by the specified date.

b.  The submitted travel procedure documents contain deficiencies as determined by the Company.

c.  The traveler must pay the travel procedure agency fee, visa fees, or any expenses listed in Article 6, Paragraph 4, by the specified date.

d.  The traveler is found to meet any of the conditions listed in Article 4, Paragraph 4, Items a through c.

e.  If the Company has undertaken the agency services listed in Article 3, Item 1, the Company reasonably determines that, for reasons not attributable to the Company, the traveler will likely be unable to obtain the passport, visa, or re-entry permit (from now on referred to as “passport, and others.”).

In cases where the travel procedure agency contract is terminated based on the preceding two paragraphs, the traveler shall bear any visa fees and costs from Article 6, Paragraph 4, already paid and must also pay the Company for the travel procedure agency fee related to the services already rendered by the Company.

(Company Liability)

Article 8: If the Company causes damage to the traveler due to intentional or negligent conduct in performing the travel procedure agency contract, the Company shall be liable for compensation. However, this liability only applies if the Company is notified within six months from the day after the damage occurred.

The company does not guarantee that the traveler will obtain the passport and other documents or that entry and exit into the relevant countries will be permitted under the travel procedure agency contract. Therefore, if the traveler cannot obtain the passport and others or is not allowed entry into or exit from the relevant countries due to reasons unrelated to the Company, the Company will not be held liable.

Section on Travel Consultation Contracts

(Scope of Application)

Article 1: The terms of this agreement shall govern the travel consultation contract concluded between the Company and the traveler. Relevant laws or generally established customs shall apply for matters not stipulated in this agreement.

Suppose the Company establishes a special agreement in writing that does not violate the law and is not disadvantageous to the traveler. In that case, the special agreement shall precede the preceding provision.

(Definition of Travel Consultation Contract)

Article 2: The “Travel Consultation Contract” in this agreement refers to a contract in which the Company, in exchange for receiving consultation fees for Travel Services (from now on referred to as “consultation fees”), agrees to undertake the following tasks at the traveler’s request:

a. Advice necessary for the traveler to create a travel plan

b. Creation of a travel plan

c.  Estimation of travel expenses

d.  Provision of information on travel destinations, transportation, accommodations, and others.

e.  Other necessary advice and information provisions related to travel

(Establishment of the Contract)

Article 3: Travelers wishing to conclude a travel consultation contract with the Company must submit an application form with the required details.

1.  The travel consultation contract is established when the Company accepts the agreement and receives the application form.

2.  Notwithstanding the preceding two paragraphs, the Company may accept travel consultation contract applications by telephone, mail, fax, internet, or other means of communication without requiring the submission of an application form. In this case, the contract is established when the Company accepts the agreement.

3.  The company may refuse to conclude a travel consultation contract in the following cases:

a.  When the traveler’s consultation content violates public order and morals or is likely to breach laws enforced in the travel destination.

b.  When the traveler is deemed a member of organized crime groups, a quasi-member, an affiliate, an associated company, a corporate racketeer, or any other anti-social force.

c.  When the traveler has made violent demands, unreasonable demands, or engaged in threatening or violent behavior in connection with transactions with the Company.

d.  When the traveler spreads rumors, uses deception, or employs force to damage the Company’s reputation or disrupt its operations.

e.  When the Company has business-related reasons not to proceed with the contract.

(Consultation Fees)

Article 4: Upon performing the services listed in Article 2, the traveler must pay the consultation fees specified by the Company by the designated due date.

(Contract Termination)

Article 5: The company may terminate the travel consultation contract if it is determined that the traveler meets any of the conditions in Article 3, Paragraph 4, Items b to d.

(Company’s Liability)

Article 6: If the Company causes damage to the traveler intentionally or through negligence in executing the travel consultation contract, the Company shall be liable for compensation. However, this applies only if notification of the damage is given to the Company within six months from the day following the occurrence of the damage.

The company does not guarantee the availability of transport, accommodation, or other Travel Services specified in any travel plan created by the Company. Therefore, even if the Company cannot agree with transport or accommodation providers for reasons such as full bookings, the Company shall not be held liable