１．Group Tour Contract                     

(1) Region Design Inc. (hereafter referred to as “the company”) plans and operates this tour. Customers participating in this tour will enter into a Group Tour Contract (hereafter referred to as “the Contract”) with the company.

(2) The brochure governs the content and conditions of the Contract, this travel conditions document, the finalized itinerary document provided before departure (hereafter referred to as “Itinerary”), and the Company’s Travel Terms for Group Tour Contracts (hereafter referred to as “Company Terms”).

(3) The company arranges and manages the itinerary to enable customers to receive travel-related services (hereafter referred to as “Travel Services”) provided by transportation and accommodation agencies based on the travel schedule specified by the company.

２－１．Application and Reservation for Travel                 

（１）To apply, please complete the designated travel Application Form (from now on referred to as”Application Form”) with the required information and submit it along with the application deposit specified below. All applicable travel, cancellation, or penalty charges will include the application deposit. 

 

Total Travel Fee	Application Deposit
Less than \20,000	\5,000
\20,00 to less than \50,000	\10,00
\50,000 to less than \100,000	\20,000
100,000 or more	35％ of total travel fee

 

(2) We accept reservations via phone, mail, fax, internet, email, or other communication methods. At the reservation stage, the Contract has yet to be established. The customer must submit the application form and deposit within five days of the day after the Company accepts the reservation (reservations are processed during business hours; faxes and emails received after hours will be processed the following business day). The reservation will be void if the application deposit is unpaid within this period.

(3) The Company may establish a contract via “telephone, fax, internet, email, or other communication methods” under the terms of the credit card agreement without requiring a “member’s signature on the specified form” for payment of travel fees or cancellation fees. Such contracts are “Remote Contracts” when specific conditions apply. For Remote Contracts, special terms for the travel conditions outlined in items (a) to (c) below, the timing of contract formation in Section 3 (2), contract cancellation by the customer in Section 13 (1), and refunds in Section 18 (2).

(a) When applying for a Remote Contract, cardholding customers must provide the “Name of Group Tour,” “Tour Start Date,” “Credit Card Name,” “Membership Number,” “Credit Card Expiration Date,” and other required information.

(b) In a Remote Contract, the “Credit Card Usage Date” is when the customer or the Company fulfills payment or refund obligations related to the Contract.

(c) If payment cannot be processed using the credit card provided due to credit or other reasons, the Company will cancel the Remote Contract. However, this does not apply if the customer pays the travel fee in cash by the specified date.

 

２－２．Special Provisions for Waitlisted Reservations(EXCLUDING Remote Contracts)

(1) If we cannot confirm a reservation immediately due to full bookings or other reasons, and the customer wishes to proceed with the reservation, the Company may, upon establishing an acceptable waiting period with the customer (from now on referred to as the “Deadline”), register the customer as a waitlisted participant (from now on referred to as “Waitlisting”).

(2) The company will collect a “deposit” equal to or greater than the application deposit in such cases. When the reservation becomes available, the Company will issue a notification of acceptance (from now on referred to as the “Acceptance Notification”). It will apply the deposit as the application deposit at the time of this notification.

(3) If the customer withdraws from the waitlist before receiving the Company’s Acceptance Notification or cannot issue an Acceptance Notification by the Deadline, the Company will refund the deposit in full.

(4) the customer is registered on the waitlist when the deposit is submitted. However, the travel contract still needs to be established, and the Company does not guarantee that we will finalize a travel contract.

 

３．Timing of Contract Formation　　　　　　　　　　　　　　　　　　　

(1) The Contract with the customer is established when the Company accepts the conclusion of the Contract and receives the application deposit. Specifically, this is determined as follows:

(a) For in-store applications or door-to-door sales by Company representatives, the Contract is established when the Company accepts the conclusion of the Contract and receives the application deposit.

(b) For reservations made via phone or other communication methods, the Contract is established when the Company receives the application deposit from the customer within five days from the day following the Company’s notification of reservation acceptance.

(c) For customers on a waitlist as specified in Section 2-2 “Special Provisions for Waitlisted Reservations,” the Contract is established when the Company issues an Acceptance Notification to the customer and applies the deposit as the application deposit (provided there has been no withdrawal request from the customer before the Acceptance Notification).

(2) For Remote Contracts, the Contract is established when the Company’s notification of acceptance of the Remote Contract reaches the customer (defined as when the customer is in a position to know its content, not necessarily when they read it).

 

４．Application Conditions　　　　　　　　　　　　　　　

(1) Minors participating in the program, in principle, require a consent form from a legal guardian (such as a parent).

(2) The Company may decline the application if minors under junior high school age participate without an accompanying adult.

(3) The Company may decline the application for tours with specific conditions if the participant’s gender, age, qualifications, skills, or other attributes do not meet the specified requirements.

(4) Participants with health conditions, those requiring wheelchairs or other aids, those with physical or mental disabilities, individuals with food or animal allergies, pregnant participants or those who may be pregnant, and those accompanied by service animals (such as guide, hearing, or assistance dogs) or needing special arrangements should notify the Company at the time of application. If these conditions arise after establishing the Contract, please inform the Company immediately. The Company will discuss any necessary arrangements to ensure safe travel.

(5) Upon receiving such notifications, the Company will reasonably accommodate requests to the best extent possible. We may request additional information regarding the participant’s condition or arrangements may be requested.

(6) When accepting special requests, the Company may require an accompanying caregiver or companion, submission of a medical certificate, or modifications to parts of the tour for safety and smooth travel. If the Company cannot arrange the requested accommodations, we may decline the application or cancel the travel contract. In principle, the costs of special arrangements made by the Company for the participant are the participant’s responsibility.

(7) Independent activities not specified in the Itinerary are generally prohibited.

(8) If a participant plans to leave (or separate from) the tour temporarily, they must inform the guide or staff of the departure and expected rejoining date and time. If going without notice, the Company is not liable for any losses incurred during that period.

(9) If the Company determines that a participant may cause inconvenience to others or interfere with the smooth operation of a group tour, we may decline the application.

(10) The Company may refuse the application if the participant falls into any of the following categories:

(a) The participant is recognized as a gang member, member of an organized crime group, related to an organized crime group, involved with companies affiliated with such groups, or part of other anti-social forces.

(b) The participant has made violent or unreasonable demands, acted threateningly or violently toward the Company, or engaged in similar conduct.

(c) The participant has spread false rumors, used deceit, or taken forceful actions that harm the Company’s reputation or interfere with its operations.

(11) The Company may also decline an application for other operational reasons.

 

５．Application by a Group Representative　　　　　　　　　　　　　　　　

(1) When a representative (from now on referred to as the “Contract Representative”) of a group or organization applies for travel, the Company assumes that the Contract Representative has full authority to act on behalf of all members regarding contract conclusion, cancellation, and related matters. We will conduct all transactions regarding the travel arrangements with the Contract Representative.

(2) The Contract Representative must submit a list of group members to the Company by the specified date.

(3) The Company assumes no responsibility for any obligations or liabilities the contract Representative may owe or incur toward group members.

(4) If the Contract Representative does not accompany the group, the Company will consider a designated group member, pre-selected by the Contract Representative, as the Contract Representative after the tour has begun.

 

６．Issuance of the “Itinerary” (Finalized Document)　　　　　　

Suppose the finalized travel details, including the Itinerary and significant transportation and accommodation providers, cannot be confirmed in the Contract document. In that case, the Company will issue an “Itinerary” with the confirmed details no later than the day before the tour starts. However, the application is made seven days before the tour start date. In that case, we will provide the Itinerary on the tour start date. Additionally, customers may inquire about the arrangement status before the issuance date, and the Company will provide information on the booking status.

 

７．Travel Fees and Payment Deadlines　　　　　　　　　

(1) “Travel Fees” are classified as adult or child fees unless otherwise noted. Adult fees apply to individuals aged 12 and over as of the tour start date, and child fees apply to those aged 6 to under 12.

(2) If there is no indication of adult or child fee categories for the travel fees, the fee applies to all participants aged 12 and older.

(3) “Travel Fees” serve as the basis for calculating the amounts for the “Application Deposit” in Section 2-1 (1), the “Breach Fee” in Section 14 (1), the “Cancellation Fee” in Section 15, and the “Change Compensation Fee” in Section 24.

(4) The remaining balance of the travel fees (after subtracting the application deposit) must be paid in full by 14 days before the tour start date. However, suppose the application is made within 13 days before the tour start date. In that case, full payment is due at the time of application.

８．Items Included in the Travel Fees　　　　　　　　　

(1) The travel fees include the following items explicitly stated in the Itinerary provided in the brochure or on the Website:

(a) Transportation fares and fees (unless otherwise noted, economy class for flights and standard seats for trains).

(b) Accommodation, meal charges, and associated service fees and taxes.

(c) Admission and guide fees associated with sightseeing are explicitly indicated as included in the travel fees.

(d) Tour conductor expenses for tours that include an accompanying tour conductor.

(e) Other expenses are noted as “included in the travel fees.”

(2) Due to the customer’s circumstances, we will not refund any unused items in (1).

 

９．Major Items Not Included in the Travel Fees　　　　　

In addition to the items listed in Section 8, the travel fees do not include the following items (examples provided):

(a) Airport facility usage fees (where applicable by the airport).

(b) Excess baggage charges for items exceeding the specified weight, dimensions, or quantity limits.

(c) Personal expenses include transportation not included in the Itinerary, food and drink, laundry, phone charges, associated service fees, and taxes.

(d) Admission fees and other charges related to sightseeing, where indicated as “at the customer’s expense” or otherwise not included in the travel fees.

(e) Fees for optional tours and activities are available only to those who wish to participate.

 

１０．Changes to Contract Contents　　　　　　　　　　　

(1) Even after the Contract is concluded, the Company may modify the Itinerary, Travel Services, or other contract contents when it is unavoidable to ensure the safe and smooth execution of the trip. It may occur in natural disasters, cancellation of services by transportation or accommodation providers, government orders, alternative transportation arrangements not in the original plan, or other circumstances beyond the Company’s control.

(2) In such cases, the Company will promptly explain to the customer why the circumstances were beyond its control and the causal relationship with the necessary changes. However, in emergencies where immediate action is required, we may explain after the changes have been made.

 

１１ ．Changes to the Amount of Travel Fees　　　　　　　　

(1) If the fares and fees for transportation used in the tour are revised significantly beyond the usual expectations due to substantial changes in economic conditions, the Company may adjust the travel fees accordingly to reflect the difference. However, the travel fee is to be increased. In that case, the Company will notify customers at least 15 days before the tour starts.

(2) If costs for conducting the tour increase or decrease due to changes in contract contents, the Company may adjust the travel fees within the range of the cost difference, except in cases of changes due to overbooking (Excess Reservations) that result in limited availability of seats, rooms, or other facilities despite transportation or accommodation providers is providing the services.

(3) Notwithstanding the previous clause, the customer is responsible for any cancellation fees, breach fees, or other expenses already paid or yet to be paid for unused Travel Services due to changes in the Contract content.

(4) If the Contract document specifies that the travel fee varies based on the number of participants, and the number changes after the Contract is concluded for reasons not attributable to the Company, the travel fee will be adjusted accordingly.

 

１２．Substitution of Customer　　　　　　　　　　　　　

(1) Customers may transfer their contractual position to a third party, subject to the Company’s prior approval.

(2) In such cases, a designated handling fee will apply. The transfer becomes effective upon the Company’s approval. However, we cannot change reservations or names due to seat or room availability, applicable regulations, or other unavoidable reasons with transportation or accommodation providers. In that case, the Company may decline the substitution request.

 

１３．Cancellation of Contract by the Customer (Before the Start of Travel)　

(1) The customer may cancel the Contract at any time by paying the cancellation fee specified in Section 15. However, we will only accept cancellation requests during the Company’s business hours. (Fax and email requests received after business hours will be considered received on the following business day.) For cancellations of communication-based contracts, the Company will collect the cancellation fee directly via the designated credit card without needing a signature on the standard voucher.

(2) Notwithstanding the provision in (1), the customer may cancel the Contract before the start of travel without paying a cancellation fee in the following cases:

(a) If the Company changes the Contract contents, but only when the change is one of the major items listed in the table’s left column in Section 24 or otherwise deemed significant.

(b) If natural disasters, war, riots, cancellation of Travel Services by transportation or accommodation providers, government orders, or other circumstances make it impossible or highly likely to become impossible to safely and smoothly conduct the travel.

(c) If the Company fails to provide the “Itinerary Sheet” to the customer by the date specified in Section 6.

(d) If, due to reasons attributable to the Company, it becomes impossible to conduct the travel by the Itinerary specified in the Contract document.

 

１４．Termination of Contract by the Company (Before the Start of Travel)　　

(1) Suppose the customer fails to pay the travel fee by the due date specified in Section 7 (4). In that case, the Company will consider the customer to have canceled the Contract as of the following day. In this case, the customer must pay a “penalty” equal to the cancellation fee.

(2) The Company may terminate the Contract by explaining the reasons to the customer in the following cases:

(a) It is determined that the customer does not meet the travel participation conditions specified by the Company in advance, such as gender, age, qualifications, skills, and other conditions.

(b) The customer is deemed unable to endure the travel due to illness, lack of necessary assistance, or other reasons.

(c) It is determined that the customer may cause inconvenience to other customers or hinder the smooth implementation of group activities.

(d) The customer has requested an unreasonable burden beyond the reasonable scope of the Contract.

(e) The number of customers must meet the minimum number specified in the Contract document. In this case, the Company will notify the customer of the travel cancellation at least 13 days before the start date of the travel (or 3 days for day trips).

(f) When the tour implementation conditions specified by the Company in advance cannot be fulfilled or are highly likely to be fulfilled, such as insufficient snowfall on a trip for skiing.

(g) If events beyond the Company’s control occur, such as natural disasters, war, riots, suspension of services by transportation or accommodation providers, or orders from public authorities, making it impossible or highly likely to be impossible to conduct the travel safely and smoothly as per the travel Itinerary specified in the Contract document.

(h) If it is determined that the customer falls under any of the items in Section 4 (10)(a) to (c).

(3) If the Company terminates the Contract under item (2) above, it will refund the total amount of the customer’s travel fee (or application fee). If the termination damages the Company, the customer may be required to compensate.

 

１５．Cancellation Fee (Contract Termination by the Customer)　　　

Suppose the customer decides to terminate the Contract after it has been finalized. In that case, we will charge a cancellation fee per person, as specified below, based on the travel fee. 

Cancellation Date (Contract Termination Date)		Cancellation Fee （per person）
Based on number of days before the travel state date	〔1〕20 to 8 days prior (10 to 8 days prior in special cases, see Note 1)	Up to 20％ of the travel fee
	〔2〕7 to 2 days prior	Up to 30％ of the travel fee
〔3〕1 day before the travel start date		Up to 40％ of the travel fee
〔4〕On the travel start date（excluding〔5〕）		Up to 50％ of the travel fee
〔5〕No-show or no-contact after the start of the travel（Note 2）		Up to 100％ of the travel fee

(Note 1) For “day trips” only, the cancellation period for 〔1〕 is defined as “10 to 8 days prior.”

(Note 2) “After the travel start date” refers to any time following the point specified in Article 2, Paragraph 3 of the Special Compensation Regulations of our Company’s travel terms, where the “provision of service has commenced.” “No-show without prior notice” refers to situations where the customer fails to receive the initial Travel Service listed in the “Itinerary” without contacting the Company by the designated time.

 

 

１６．Contract Termination by the Customer (After the Start of Travel)

(1) If the customer terminates the Contract or withdraws from the trip (leaves the group) for personal reasons after the trip has started, it will be considered a waiver of the customer’s rights, and we will provide no refunds.

(2) If the customer is unable to receive Travel Services specified in the Contract document for reasons beyond their control, or if the Company notifies the customer of such, the customer may terminate the portion of the Contract related to the services they cannot receive without paying a cancellation fee, regardless of the provisions in Section 13 (1).

(3) In the case of (2) above, the Company will refund the customer the amount corresponding to the Travel Services they could not receive. We will calculate this amount by deducting any cancellation fees, penalties, or other costs already paid or to be paid (unless these costs are due to the Company’s fault) from the relevant portion of the travel fee.

 

１７．Contract Termination by the Company (After the Start of Travel)　　

(1) The company may terminate part of the Contract even after the start of the trip by explaining the reason to the customer in the following situations:

(a) If the customer cannot continue the trip due to illness, the absence of a necessary caregiver, or other reasons.

(b) If the customer disrupts group discipline or hinders the safe and smooth execution of the trip through actions such as non-compliance with instructions from company personnel (guides, local staff, and others.) or through violent or threatening behavior towards staff or other travelers.

(c) If circumstances beyond the Company’s control occur, such as natural disasters, war, riots, suspension of Travel Services by transportation or accommodation providers, or government orders, making it impossible to continue the trip.

(d) If it is determined that the customer falls under any of the items in Section 4 (10) (i) to (iii).

(2) When the Company terminates the Contract based on (1) above, the contractual relationship between the customer and the Company will end only for future services. In such cases, the Company’s obligations for services already provided to the customer will be considered fulfilled.

(3) In the case of (2) above, the Company will refund the customer the amount for the Travel Services not yet received after deducting any cancellation fees, penalties, or other necessary expenses already paid or to be paid for those services.

(4) If the Company terminates the Contract based on (1) (a) or (c), the Company will arrange the necessary transportation back to the departure point upon the customer’s request. All costs incurred for these arrangements will be the customer’s responsibility.

 

１８．Refund of Travel Fees　　　　　　　　　　

(1) If a refund is due to the customer as a result of a reduction in the travel fee under Section 11 or due to contract termination under Sections 13 to 17, the Company will refund the relevant amount to the customer within the following timeframes: for cancellations before the trip starts, within 7 days from the day following the cancellation; for reductions or cancellations after the trip starts, within 30 days from the day for allowing the scheduled travel end date as stated in the Contract document.

(2) If a refund is due to a customer who concluded a communication contract, the Company will process the refund by the card membership terms of its partner company. In this case, the Company will notify the customer of the refund amount within 7 days from the day following the cancellation for refunds before the trip starts or within 30 days from the day following the scheduled travel end date for reductions or cancellations after the journey begins. The date the customer receives this notification will be considered the credit card transaction date.

 

１９．Travel Itinerary Management　　　　　　　　　　　　　　　

(1) The company will make every effort to ensure the safe and smooth execution of the customer’s trip by performing the following tasks:

(a) If it is determined that the customer may not be able to receive Travel Services during the trip, the Company will take necessary steps to ensure the customer receives the Travel Services according to the Contract.

(b) If, despite the measures taken in (a), the Company must change the Contract, it will arrange alternative services. When changing the travel Itinerary, the Company will ensure that the revised Itinerary aligns with the original purpose. When altering the Travel Services, it will strive to provide services similar to those initially planned. The company will endeavor to minimize contract changes as much as possible.

(2) If the Company has provided the necessary coupons in advance and has explicitly stated that it will not manage the Itinerary, the customer will be responsible for arranging alternative services and handling necessary procedures if adverse weather or other circumstances require changes to the services.

(3) For item (1) above, courses specified as “accompanied by a tour conductor” or “accompanied by a local tour conductor” (from now on referred to as Tour Conductors and Others.) will follow the terms set out in the next section, 20: Tour Conductors, items (1) to (2).

 

２０．Tour Conductors and others　　　　　　　　　　　　　　

(1) For courses marked as “accompanied by a tour conductor,” a tour conductor will accompany the entire Itinerary, performing tasks listed in the previous section and other necessary duties recognized by the Company. Generally, the tour conductor works from 8:00 a.m. to 8:00 p.m.

(2) For courses marked as “accompanied by a local tour conductor,” a local tour conductor will accompany the customer only in specified sections of the destination (from arrival to departure at the destination). The scope of the local tour conductor’s duties will follow the tasks outlined in the previous item.

(3) For courses marked as “guided by a local representative,” a tour conductor will not accompany the customer. Instead, a local representative will perform the necessary duties as recognized by the Company.

 

２１．Protective Measures　　　　　　　　　　　　　　　　　

(1) If the Company determines that the customer requires protection due to illness, injury, or other conditions during the trip, the Company may take necessary measures.

(2) If these measures are not due to reasons attributable to the Company, the customer will bear the costs of such measures. The customer must pay the designated amount by the specified due date using the method indicated by the Company.

 

２２． Company’s Liability for Compensation　　　　　　　　　　

(1) If the Company or a designated arranger (from now on referred to as “Arranger”) causes damage to the customer through intentional or negligent actions during contract fulfillment, the Company will compensate for the damage, provided the customer notifies the Company within two years from the day following the damage occurrence. However, for baggage damage, compensation will be limited to a maximum of 150,000 yen per customer (unless there is intentional or gross negligence on the Company’s part), provided the customer notifies the Company within 14 days from the day following the damage occurrence.

(2) The company will not be liable for compensation if the customer suffers damage due to reasons beyond the Company’s or the Arranger’s control, such as natural disasters, war, riots, suspension of Travel Services by transportation or accommodation providers, or orders from public authorities, except in cases specified in the previous item.

 

２３．Special Compensation Liability　　　　　　　　　　　　　

(1) Regardless of whether the Company’s liability under the previous section applies, it will pay compensation as outlined in its “Special Compensation Regulations” if the customer suffers certain damages to life or body due to a sudden and accidental external incident during participation in a group-planned trip. Compensation includes 15 million yen for death, 20,000 to 200,000 yen for hospitalization depending on the number of days, 10,000 to 50,000 yen for outpatient care if it extends beyond three days, and up to 150,000 yen per customer for damage to belongings (up to 100,000 yen per item or pair).

(2) The company does not cover certain items as specified in Article 18, Paragraph 2 of the “Special Compensation Regulations,” including valuables (cash, securities, jewelry, precious metals, and others.), airline tickets, coupons, passports, credit cards, licenses, bankbooks (including cash withdrawal cards), important documents, data on various electronic media (e.g., SD cards, DVDs, USBs), contact lenses, dentures, prosthetics, and other items listed in the regulations.

(3) To receive compensation, customers must submit the documents specified in Article 21 of the “Special Compensation Regulations.” Travel companions are not considered third parties under this provision.

(4) If the Company is liable for damages under Section 22 (1), compensation paid under item (1) of this section will be regarded as the corresponding damages to the extent of the amount owed.

(5) The company does not provide compensation or consolation payments in the following cases:

(a) Damages due to the customer’s intentional acts, illness, driving under the influence, intentional legal violations, or accidents arising from illegal services.

(b) Accidents occurring during independent activities not included in the Itinerary, such as mountain climbing with special gear, skydiving, hang-gliding, and other “dangerous sports” specified in Appendix 1 of the Special Compensation Regulations.

(c) Cases under Articles 3, 4, and 5 of the “Special Compensation Regulations.”

(6) Optional tours conducted by the Company, for which a separate fee is collected, will be treated as part of the leading travel contract, provided it specifies “organized by Region Design Inc.” in the Contract document.

(7) Days explicitly specified in the Contract document as “non-arrangement days,” during which the Company provides no Travel Services, will not be considered part of the group-planned trip, provided it is stated that we will pay no compensation for any damages incurred on such days.

 

２４．Travel Itinerary Guarantee Liability　　　　　　　　　　　　　

(1) If significant changes occur in the Contract contents as listed on the left side of the table in this section, the Company will pay a “modification compensation” calculated as the rate specified on the right side of the table, within 30 days from the day following the travel end date. The company may provide goods or services of equal or higher value with customer consent.

(2) Notwithstanding the above, the Company will not pay modification compensation in the following cases (except for changes caused by “overbooking”):

(a) Changes necessary for the customer’s safety due to natural disasters, war, riots, government orders, suspension of Travel Services, transportation services that do not follow the original operation schedule or other unavoidable circumstances.

(b) Changes due to parts of the Contract being canceled under Sections 13 to 17.

(3) The total modification compensation the Company will pay under one contract is limited to 15% of the travel fee. If the compensation amount per person is less than 1,000 yen, the Company will not pay.

(4) If the Company pays modification compensation under this section and subsequently determines that liability for damages under Section 22 applies to the same modification, the Company will pay damages after deducting the modification compensation already paid.

 

 

Requires Changes for Modification Compensation Payment		Change Required for Modification Compensation Rate per Change(%)
		Before Travel Start	After Travel Start
(a)	Change of the travel start date or end date listed in the Contract document	1.5	3.0
(b)	Change of tourist destinations or facilities(including restaurants) or other travel destinations listed in the Contract document	1.0	2.0
(c)	Change to lower-grade or lower-cost transportation class or facilities than those listed in the Contract document (only when the combined cost of the revised class and facilities is lower than that specified in the Contract)	1.0	2.0
(d)	Change of transportation type or company name listed in the Contract document	1.0	2.0
(e)	Change to a different flight at the domestic departure or return airport specified in the Contract document	1.0	2.0
(f)	Change of accommodation type or name listed in the Contract document	1.0	2.0
(g)	Change of room type, facilities, view, or other room conditions listed in the Contract document	1.0	2.0
(h)	Changes to items listed in the tour title in the Contract document among the above items	2.5	5.0

(Note 1) “Before travel start” applies when the customer is notified of the change by the day before the travel start date, and “after travel start” applies when the customer is informed on or after the travel start date.

 (Note 2) If an Itinerary (“final document”) has been issued, this table applies with “contract document” read as “Itinerary.” In cases where there are changes between the content listed in the Contract document and the Itinerary or between the Itinerary and the actual services provided, each change will be handled as one item.

 (Note 3) Each night counts as one change for changes under (c) or (d) involving transportation, including accommodation.

 (Note 4) For changes to transportation company names listed under (d), this does not apply if the change involves an upgrade in class or facilities.

 (Note 5) If multiple changes occur under (d), (f), or (g) within one ride or stay, it will still be considered one change per ride or night.

 (Note 6) For changes under (h), only the rate specified for (h) applies, not the rates for (a) to (g).

 (Note 7) Changes in the date and order of Travel Services are not considered “changes.”

 

２５．Customer Responsibilities                    　　

(1) If the Company incurs damages due to the customer’s intentional or negligent actions, the Company may seek compensation from the customer.

(2) The customer must use the information provided by the Company to fully understand their rights, obligations, and the contents of the travel contract.

(3) If, after the start of travel, the customer recognizes that the provided Travel Services differ from what was listed in the Contract document, they must promptly notify the Company, its arranger, or the service provider at the destination.

 

２６．Reporting Accidents or Incidents　　　　　　　　　　　　

If an accident or other incident occurs during the trip, please get in touch with the “contact information” provided in the Itinerary or similar document immediately (if you cannot make contact due to unavoidable circumstances, please do so as soon as the circumstances are resolved).

 

２７．Handling of Personal Information　　　　　　　　　　　

(1) The company and its contracted travel agents will use the personal information provided during travel application to contact customers, arrange transportation and accommodations, and fulfill responsibilities under the travel contract. Additionally, this information may be shared with relevant organizations to process insurance and cover the Company’s liabilities and expenses in case of accidents.

(2) To facilitate customer convenience in purchasing goods at the travel destination, the Company will electronically provide personal information, such as customer names and flight details, to local businesses, such as souvenir shops. By applying for the trip, customers consent to provide these personal details.

(3) The company may share personal information held on customers, including addresses, names, phone numbers, and email addresses, with group companies and sales agents for product development, promotional activities, and customer service purposes. For details on the Company’s personal information handling policy or group companies, please contact the Company (TEL: 050-8886-2362) or visit the Company website (https://adventure-japan.co.jp/).

 

２８．Reference Date for Travel Conditions and Travel Fees　　　　　

The reference date for these travel conditions and fees is July 1, 2024.